Fereshteh Salamat
North Vancouver,BC
Summary
Proven achiever in marketing and sales, with a track record of enhancing customer satisfaction and brand awareness at Study2020 Consulting Inc. Skilled in CRM management and relationship building, adept at collaborating with teams to exceed goals. Demonstrates exceptional customer service and data-driven decision-making to drive success. Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Exceptional knowledge of [Location] market conditions and extensive network of title, inspection and banking professionals.
Overview
2
2
years of professional experience
Work History
Marketing Representative
Study2020 Consulting Inc.
Vancouver, BC
04.2022 - Current
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Created reports to track performance of marketing campaigns and suggest improvements.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
Sales Associate
Zara
Park Royal West Vancouver
11.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Master of Arts - Leadership in Business
Trinity Western University
Langley, BC08.2023
Skills
- Target Market Identification
- Sales Presentations
- Data-driven decision-making
- CRM Management
- Mobile marketing
- Webinar Hosting
- Customer Service
- Team Collaboration
- Team Leadership
- Relationship Building
- Microsoft Office
- Computer Proficiency
Languages
English
Professional Working
Timeline
Sales Associate
Zara
11.2022 - 06.2023
Marketing Representative
Study2020 Consulting Inc.
04.2022 - Current
Master of Arts - Leadership in Business
Trinity Western University