Summary
Overview
Work History
Education
Skills
Languages
Timeline
Fereshteh Chahardaghi

Fereshteh Chahardaghi

Coquitlam,BC

Summary

Highly organized Job Title knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn Language to enhance support of Type populations. Capable Job Title adept at handling all medical administrative needs for busy Type practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Software. Capable [Job Title] adept at handling all medical administrative needs for busy [Type] practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Highly organized [Job Title] knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn [Language] to enhance support of [Type] populations. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software].

Overview

15
15
years of professional experience

Work History

Dental Clinic Secretary

Amin Dental Clinic
06.2011 - 08.2023
  • Trained new employees on various administrative tasks, contributing to the overall success of the team members'' integration into their roles at the clinic.
  • Developed strong relationships with patients, providing exceptional customer service during interactions.
  • Contributed to a positive clinic environment by maintaining a clean and welcoming reception area.
  • Increased clinic efficiency by maintaining organized patient files and promptly addressing inquiries.
  • Assisted in billing processes, ensuring prompt payments from insurance providers and reducing account receivables.
  • Improved patient satisfaction with timely medical record updates and accurate insurance verifications.
  • Supported healthcare professionals with accurate documentation, facilitating better patient care decisions.
  • Assisted in the development and implementation of clinic policies and procedures, ensuring a consistent and high standard of care for all patients.
  • Maintained patient confidentiality through strict adherence to HIPAA guidelines and best practices.
  • Reduced wait times for patients by optimizing front desk operations and coordinating appointments effectively.
  • Facilitated smooth communication between clinical staff and patients, serving as a reliable liaison on vital information exchanges.
  • Enhanced clinic''s appointment scheduling by utilizing advanced software tools and techniques.
  • Collaborated closely with physicians and nurses to ensure comprehensive support for daily activities in the clinic setting.
  • Managed multi-line phone systems professionally, directing calls to appropriate personnel while minimizing hold times.
  • Handled sensitive situations calmly and professionally, demonstrating empathy towards patients experiencing difficult circumstances or emotions related to their health conditions.
  • Participated in regular staff meetings, providing valuable input for continuous improvement efforts within the clinic.
  • Effectively managed inventory levels of office supplies within budget constraints while ensuring availability of necessary items for daily operations.
  • Streamlined patient registration process by implementing an efficient electronic records system.
  • Participated in community outreach events as a representative of the clinic, promoting its services while maintaining excellent public relations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated medical referrals efficiently, expediting access to needed specialized care for patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.

Planning Unit

Shahab Television Company's
04.1999 - 03.2002
  • Collaborated with team members to troubleshoot issues, resulting in minimized downtime during shifts.
  • Maintained a safe working environment through adherence to safety guidelines and protocols within the facility.
  • Ensured seamless transitions between shifts by effectively communicating pertinent information to incoming operators and management teams.
  • Contributed to continuous improvement efforts by sharing feedback on machine performance and potential enhancements.
  • Supported overall production goals through timely completion of assigned tasks, meeting or exceeding daily quotas.
  • Reduced waste materials by properly handling yarns, threads, and fabrics during the knitting process.
  • Participated in cross-training initiatives to gain proficiency in various aspects of textile production beyond knit operations alone.
  • Streamlined knitting processes by implementing time-saving techniques and procedures for increased productivity.

Education

Diploma In Computer Software -

Iran

Skills

  • Strong Communication Skills
  • HIPAA Compliance Understanding
  • Patient Scheduling Expertise
  • Administrative support experience
  • Customer Service
  • Answer Telephones

Languages

English
Elementary
Persian
Native or Bilingual
Turkish
Limited Working

Timeline

Dental Clinic Secretary - Amin Dental Clinic
06.2011 - 08.2023
Planning Unit - Shahab Television Company's
04.1999 - 03.2002
Iran - Diploma In Computer Software,

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Fereshteh Chahardaghi