Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ferenc Kacsinta

San Diego

Summary

Results-driven General Manager and multi-unit leader with over a decade of experience in restaurant operations, team development, and business optimization. Proven success in P&L management, labor and cost control, training, and customer satisfaction. Adept at turning around underperforming locations, building high-performing teams, and driving consistent KPI success. Fluent in English, Spanish, and conversational Portuguese. Seeking leadership roles in fast-paced, multi-unit or high-volume operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Boudin Café & Bakery
09.2024 - 04.2025
  • - Led daily operations across both café and bakery divisions, managing teams across morning and evening shifts.
  • - Implemented new sales strategy that increased catering revenue by 28% within the first 60 days.
  • - Diagnosed key bottlenecks in guest traffic and product flow, launching a revised service model that improved order throughput by 35%.
  • - Introduced labor optimization schedule, reducing labor cost by 7% without impacting service levels.

Direct Service Professional

The Arc of San Diego
04.2024 - 09.2024
  • - Supported individuals with developmental disabilities in achieving greater independence through structured goal plans.
  • - Facilitated weekly community integration programs and led field trips to improve social interaction skills.
  • - Organized and led a protest rally opposing proposed state funding cuts to disability services—garnered press coverage and local awareness.

General Manager

CAVA
08.2021 - 01.2024
  • - Achieved 100% target performance across all 7 operational KPIs in 2023, including labor, food cost, guest satisfaction, and throughput.
  • - Recognized with the 'Certificate of Recognition – Partners in Service' award for outstanding leadership.
  • - Increased employee retention by 22% year-over-year by developing a strong culture of empowerment and team engagement.
  • - Successfully launched new marketing initiatives with regional partners to boost lunch traffic by 18%.

Service Manager

Chipotle
01.2014 - 06.2021
  • - Selected for the National New Restaurant Opening (NRO) team and led multiple grand openings across Southern California.
  • - Trained over 50 staff members in brand standards, quality assurance, and shift leadership.
  • - Revamped back-of-house efficiency practices, reducing waste and improving prep time by 30%.
  • - Promoted a continuous improvement mindset that resulted in improved mystery shopper scores and local store marketing success.

Education

Bachelor of Science - undefined

University of Arizona
01.2026

Skills

  • - Multi-Unit Operations Management
  • - P&L and Budget Accountability
  • - Labor Cost Control & Scheduling
  • - Guest Experience & Satisfaction
  • - Staff Hiring, Training & Retention
  • - Performance Metrics & KPIs
  • - Inventory & Supply Chain Management
  • - Community Engagement & Outreach
  • - Sales Strategy & Revenue Growth
  • - Conflict Resolution & Team Culture
  • - Regulatory Compliance (Food Safety, ADA)

Certification

  • - Partners in Service Recognition Award – CAVA
  • - Member – Society of Collegiate Scholars
  • - Alumni – Phi Delta Theta Fraternity

Languages

- English – Native/Fluent
- Spanish – Advanced
- Portuguese – Intermediate

Timeline

General Manager

Boudin Café & Bakery
09.2024 - 04.2025

Direct Service Professional

The Arc of San Diego
04.2024 - 09.2024

General Manager

CAVA
08.2021 - 01.2024

Service Manager

Chipotle
01.2014 - 06.2021

Bachelor of Science - undefined

University of Arizona

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Ferenc Kacsinta