Fereh K. Turay
Menifee
Summary
Healthcare professional with extensive experience at Kaiser Permanente, specializing in patient-centered care and HIPAA compliance. Demonstrated success in improving client outcomes through effective communication and crisis intervention. Strong commitment to client advocacy, meticulous medical documentation, and fostering teamwork to meet departmental objectives. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Internal Transport
Kaiser Permanente
San Marcos
01.2023 - Current
- Transport lab samples efficiently, ensuring timely delivery and accurate documentation.
- Provide exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilize the EPIC system for accurate data entry and patient information management.
- Collaborate effectively with team members to improve workflow and achieve departmental goals.
- Maintain detailed records, ensuring data integrity and compliance with healthcare standards.
Mental Health Support Worker/Assistant Facility Manager
California Family Life Center
Hemet
03.2023 - 03.2024
- Monitored and educated clients on medication usage, symptoms and side effects.
- Conducted assessments of client needs, strengths and resources.
- Developed and optimized treatment plans to help clients continue to progress.
- Provided mental health support services to members and families.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Collaborated with other professionals to coordinate services for clients.
- Assisted clients in developing individualized treatment plans and goals.
- Advocated for patients' rights and access to necessary health care services.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Participated in multidisciplinary team meetings to discuss patient care and progress.
- Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Implemented behavioral management plans to address challenging behaviors.
- Conducted suicide risk assessments and implemented safety plans as needed.
- Provided emotional and psychological support to clients in crisis situations.
- Documented all patient interactions, treatment plans, and progress notes in electronic health records.
- Maintained accurate records of client interactions using an electronic health record system.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Modified treatment plans to support client goals and status.
- Participated in case conferences to discuss client progress and formulate new treatment strategies.
- Encouraged positive behaviors through rewards systems or incentives programs.
- Utilized evidence-based practices to guide treatment interventions.
- Supported family members of clients by providing psychoeducation and counseling interventions.
- Adhered to ethical standards set forth by professional organizations such as The American Psychological Association.
Mental Health Professional
Milestone
Oceanside
01.2023 - 01.2024
- Supervised client care and ensured compliance with treatment programs and HIPAA regulations.
- Maintained accurate client records and communicated effectively with administrative staff.
- Acted as a mandated reporter, ensuring client safety and legal compliance.
Behavioral Therapist
Cortica
Carlsbad
01.2021 - 01.2023
- Apply Behavioral therapy to children with autism every week.
- Help reduce the frequency, duration, and intensity of maladaptive behaviors while increasing the probability of appropriate behaviors.
- Train and counsel parents on how to handle inappropriate and unwanted behaviors to help their children.
- Focus on increasing inclusion by involving kids in community programs.
Healthcare Assistant
Sharp Memorial Hospital
San Diego
07.2019 - 11.2022
- Delivered patient care and hygiene, ensuring cleanliness and safety for optimal health outcomes.
- Monitored vital signs and conducted bladder scans to support accurate assessments.
- Assisted with nutrition and provided support for suicidal or confused patients.
- Maintained detailed charting and adhered to standard precautions, ensuring compliance with healthcare protocols.
- Maintained a clean work environment by following infection control policies and procedures.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Answered patient call signals and signal lights to determine patients' needs.
- Interacted positively with family members of patients while delivering compassionate care.
- Actively participated in team meetings discussing patient cases and best practices.
Certified Nurse Assistant
Avocado Post-Acute
El Cajon
01.2018 - 01.2019
- Ensured patient hygiene and documented input/output, enhancing patient care quality.
- Verified patient identification, maintaining accurate records and compliance.
- Assisted with ambulation and range of motion, improving patient mobility.
- Communicated with medical staff for order clarifications, ensuring precise patient care.
- Maintained a clean workspace, adhering to sanitation standards.
Caregiver
Always Best Care
San Diego
01.2016 - 01.2017
- Provided housekeeping and companionship, ensuring a clean and supportive environment for patients.
- Assisted with ambulation and range of motion exercises, enhancing patient mobility and physical health.
- Maintained patient hygiene, contributing to overall well-being and comfort.
Education
Bachelor of Science (B.S.) - Health Science
Excelsior College
Albany, NY01.2021
Associate of Science (A.S.) - Human Biology
National University
San Diego, CA01.2018
High School Diploma -
Rush Henrietta High School
Henrietta, NY01.2010
Skills
- Patient-centered care and assessment
- Medical documentation and charting
- Communication skills
- HIPAA compliance
- Team coordination and collaboration
- Patient dignity and respect
- Crisis intervention strategies
- Customer service excellence
- Client advocacy
- Record keeping and management
- Behavioral interventions
- Problem solving techniques
- Time management skills
- Compliance adherence practices
- Microsoft Office proficiency
- Critical thinking abilities
- Clerical support functions
Certification
BLS/CPR Certification, American Heart Association, 2021, Present
Timeline
Mental Health Support Worker/Assistant Facility Manager
California Family Life Center
03.2023 - 03.2024
Internal Transport
Kaiser Permanente
01.2023 - Current
Mental Health Professional
Milestone
01.2023 - 01.2024
Behavioral Therapist
Cortica
01.2021 - 01.2023
Healthcare Assistant
Sharp Memorial Hospital
07.2019 - 11.2022
Certified Nurse Assistant
Avocado Post-Acute
01.2018 - 01.2019
Caregiver
Always Best Care
01.2016 - 01.2017
Bachelor of Science (B.S.) - Health Science
Excelsior College
Associate of Science (A.S.) - Human Biology
National University
High School Diploma -
Rush Henrietta High School
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