Ferdinand Quadros
Hyderabad,Telangana
Summary
Knowledgeable Operations Manager proficient in scheduling, finance handling, and team management. Successful at overseeing all areas of operations.
Overview
14
14
years of professional experience
Work History
Shift Manager
Wendy's Restaurant
Alliston, Ontario
12.2023 - Current
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Trained new employees on company policies, procedures, and job responsibilities.
Operations Team Lead
Tata Consultancy Services
Hyderabad, India
07.2019 - 11.2023
- Ensured compliance with company policies and procedures related to operations.
- Provided guidance on best practices for customer service excellence to drive business growth objectives.
- Coordinated resources across multiple departments in order to meet project deadlines.
- Identified areas for improvement in processes, procedures, tools, and technologies used by the operations team.
Deputy Branch Manager
ICICI Bank
Hyderabad, India
07.2010 - 07.2019
- Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
- Prepared reports summarizing sales activities, customer satisfaction surveys, budget variances.
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Monitored compliance with banking regulations and internal policies and procedures.
Education
Post Graduation Certificate in Business Management -
NMIMS University
Mumbai01.2015
Bachelors of Commerce -
Mumbai University
Mumbai01.2009
Skills
- Team Development
- Schedule oversight
- Quality Assurance
- Operations Management
- Relationship Building
- Process Improvements
Timeline
Shift Manager
Wendy's Restaurant
12.2023 - Current
Operations Team Lead
Tata Consultancy Services
07.2019 - 11.2023
Deputy Branch Manager
ICICI Bank
07.2010 - 07.2019
Post Graduation Certificate in Business Management -
NMIMS University
Bachelors of Commerce -
Mumbai University
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