Dedicated service professional with experience at Canadian Facilities Management Corp., excelling in workplace safety and quality assurance. Proven ability to enhance guest satisfaction through effective cross-functional coordination and precision in equipment operation. Recognized for developing efficient cleaning processes and maintaining a welcoming environment while addressing concerns promptly.
Overview
10
10
years of professional experience
Work History
Service Worker
UBC
Vancouver, BC
11.2015 - Current
Maintained cleanliness and organization of designated areas.
Supported team in providing excellent customer service and addressing inquiries.
Learned safety protocols and proper use of equipment for daily operations.
Performed routine tasks with precision in compliance with company guidelines.
Day Porter
Canadian Facilities Management Corp.
Burnaby, BC
04.2018 - 06.2024
Maintained cleanliness and organization of facilities to enhance overall appearance and guest satisfaction.
Collaborated with team members to execute daily cleaning schedules and prioritize tasks effectively.
Operated various cleaning equipment, ensuring proper usage and maintenance for optimal performance.
Conducted regular inspections of premises, identifying areas needing attention or improvement.
Assisted in training new staff on cleaning protocols and safety procedures for efficient operations.
Established positive relationships with building occupants, addressing concerns promptly to maintain a welcoming environment.
Developed and refined cleaning processes to improve efficiency and consistency across all tasks performed.
Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
Ensured timely completion of duties through effective time management and prioritization skills.
Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
Performed light maintenance duties such as changing light bulbs or fixing minor plumbing issues when required.
Performed cleaning and maintenance duties as directed.