FERDINAND BUSTOS
Wetaskiwin,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Area Supervisor
Henlin (M&H Food Corp)
Metro Manila, Philippines
04.2011 - 04.2014
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Assisted in recruiting, interviewing, hiring, onboarding and training new employees to maintain high productivity levels of staff.
- Monitored employee performance and provided constructive feedback for improvement.
- Ensured compliance with health and safety regulations in all areas of the kitchen by performing regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Oversaw equipment maintenance, troubleshooting issues, and arranging repairs as necessary.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Performed other auxiliary duties as required.
Service Crew Member
Henlin (M&H Food Corporation)
Pasay City, Philippines
08.2007 - 04.2011
- Welcome customers as they enter the establishment and guide them, if necessary, to where they should sit or stand to place an order.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Delivered quality products within specified time frames while adhering to company standards.
- Replenished supplies in kitchen, behind counter and at dining room stations to meet expected demands.
- Promoted appropriate specials and offered menu ideas to help in order selection.
- Provided support to other staff members during busy hours when needed.
Service Crew Member
Kenny Rogers Roasters Philippines Inc.
Makati City, Philippines
07.2003 - 02.2004
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
- Took orders, prepared foods and processed payments in full-service establishment.
- Delivered food and drink items quickly to help minimize customer wait times.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
- Restocked paper products and condiments at self-service areas during periods of downtime.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Unloaded deliveries, stocked and rotated products and monitored inventory to confirm sufficient food and supplies on hand.
- Followed all safety guidelines when handling food and beverage items.
- Informed customers of daily specials, promotions, and other restaurant information.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Bagger
Big R Supercenter
Pampanga, Philippines
01.2003 - 06.2003
- Greet and ask the customer if they prefer paper or plastic bags.
- Work in tandem with the cashier to efficiently bag all purchases.
- Pack purchased items into paper or plastic bags and arrange items so that the heaviest items are on the bottom of the bag.
- Carry bags in a cart to a customer’s car upon request.
- Check or verify prices of items for customers upon request.
- Monitor bag supplies and replenish supplies when low.
- Return any empty grocery carts or hand baskets to the appropriate area.
- Check parking lots for empty shopping carts and return the carts to the appropriate area inside the store.
- Remove unwanted items from the cashier stand and return them to the appropriate area.
- Carry out additional duties as requested by employer other than those listed here.
Bagger
Super Shopping Market
Parañaque, Metro Manila, Philippines
08.2002 - 01.2003
- Delivered courteous and prompt service by quickly attending to customer needs and requests.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Verified item pricing against printed price lists or computer databases.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles as per request.
- Returned unwanted merchandise to appropriate store shelves.
- Collected shopping carts from parking lot and returned to store.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving baskets and carts.
- Kept informed about special promotions or new products available at the store.
- Assisted the organization with other relevant tasks such as cleaning the area to maintain tidy store appearance.
Education
Bachelor of Science - Banking And Finance (Undergraduate)
Pampanga Colleges
Macabebe, Pampanga, Philippines04-2001
Skills
- Attention to Detail (Food Inspection, Storage, Hygiene & Sanitation, Labeling & Documentation, and Equipment Maintenance)
- Time Management (Multi-tasking, Time-sensitive food preparation & customer assistance, and Food Temperature Control)
- Food Safety Knowledge (Safe Food Handling Regulations and Allergen Awareness)
- Adaptability (Menu Changes, Customer requirements, Emergencies, and New Technologies)
- Communication Skills (Teamwork, Customer Service, Handling Complaints, Training & Supervision, Conflict Resolution)
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Timeline
Area Supervisor
Henlin (M&H Food Corp)
04.2011 - 04.2014
Service Crew Member
Henlin (M&H Food Corporation)
08.2007 - 04.2011
Service Crew Member
Kenny Rogers Roasters Philippines Inc.
07.2003 - 02.2004
Bagger
Big R Supercenter
01.2003 - 06.2003
Bagger
Super Shopping Market
08.2002 - 01.2003
Bachelor of Science - Banking And Finance (Undergraduate)
Pampanga Colleges
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