Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ABDUL SAMI AZIZI

KANATA,ON

Summary

Proven leader in customer-oriented roles, adept in schedule management and navigation, with a track record of enhancing customer satisfaction at 7 Stars Shawarma. Leveraged excellent communication and patience to achieve high customer ratings, demonstrating dependability and a commitment to quality service. Skilled in fostering team collaboration and ensuring compliance with health regulations.

Overview

12
12
years of professional experience

Work History

Uber Driver

Uber
01.2020 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Restaurant Owner

7 Stars Shawarma
01.2017 - 12.2019
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.

Restaurant Team Member

Shawarma House
01.2013 - 01.2016
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.

Education

Associate of Science - Agriculture

Kabul University
02.1990

Skills

  • Schedule Management
  • Excellent navigation
  • Customer Service
  • Patience and understanding
  • Dependable and Trustworthy
  • Customer-Oriented

Languages

English
Hindi
Persian
Dari
Pashto

Timeline

Uber Driver

Uber
01.2020 - Current

Restaurant Owner

7 Stars Shawarma
01.2017 - 12.2019

Restaurant Team Member

Shawarma House
01.2013 - 01.2016

Associate of Science - Agriculture

Kabul University

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ABDUL SAMI AZIZI