Feras Al mosallam
Calgary,AB
Summary
Results-driven manager with expertise in customer service, team leadership, and time management. Proven ability to streamline processes and enhance operational efficiency, ensuring high standards of service excellence.
Overview
10
10
years of professional experience
Work History
Supervisor
Byblos Bakery
Calgary, AB
05.2016 - 05.2019
Meat Cutter
Sobeys
Calgary, AB
03.2018 - 06.2021
Manager
Lorenzo Pizzeria
Calgary, AB
09.2019 - 11.2022
- Worked as both a Chef and Manager simultaneously.
- Successfully fulfilled orders while ensuring full preparation of all operational requirements,
- Coordinated staff schedules and supervised their performance.
- Conducted inventory checks, monitored waste levels, and organized orders.
Manager
Lava Grill Seton
Calgary, AB
12.2022 - 03.2026
- Supervised daily operations to ensure optimal workflow and customer satisfaction.
- Trained and mentored staff on food safety, quality standards, and service excellence.
- Implemented inventory management systems to reduce waste and enhance supply chain efficiency.
- Developed and executed strategic marketing initiatives to increase local brand awareness.
- Coordinated staff schedules to ensure adequate coverage during peak service hours.
- Streamlined kitchen processes, resulting in improved meal preparation times and consistency.
Education
Bachelor of Science - Mechanical Engineering
Damascus University
Syria, Damascus10-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Languages
English
Arabic
Timeline
Manager
Lava Grill Seton
12.2022 - 03.2026
Manager
Lorenzo Pizzeria
09.2019 - 11.2022
Meat Cutter
Sobeys
03.2018 - 06.2021
Supervisor
Byblos Bakery
05.2016 - 05.2019
Bachelor of Science - Mechanical Engineering
Damascus University