Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fequiet Jean

Hamilton,ON

Summary

Dynamic Customer Service Officer with M. Sergot Prophete, recognized for enhancing customer satisfaction through effective complaint handling and exceptional product knowledge. Skilled in call center operations and data entry, I consistently delivered timely solutions, fostering a positive customer experience and building lasting relationships. Committed to excellence in customer support.

Overview

8
8
years of professional experience

Work History

Customer Service Officer

M.Sergot Prophete
10.2016 - 06.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.

Education

No Degree - Legal Science

State University
Fort Liberte,Haiti
06-2024

Bachelor of Science - Management Science

State University
Cap Haitien,Haiti
12-2014

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Call center operations

Languages

Spanish
Elementary
creole
Native or Bilingual
English
Full Professional
French
Native or Bilingual

Timeline

Customer Service Officer

M.Sergot Prophete
10.2016 - 06.2024

No Degree - Legal Science

State University

Bachelor of Science - Management Science

State University

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Fequiet Jean