Hi, I’m
Fenomanana Serge Alain RAKOTOARISOA
Québec,Quebec
Summary
Adept Computer Technician with a proven track record at MADPLUS Company, enhancing system performance and customer satisfaction through expert troubleshooting and efficient hardware/software updates. Skilled in network configuration and offering exceptional customer service, I have significantly improved productivity levels. My collaborative approach and advanced troubleshooting skills have fostered a culture of continuous learning and technical excellence. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
24
years of professional experience
1
Certification
Work History
MADPLUS Company
Computer Technician
01.2006 - 11.2023
Job overview
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Enhanced system performance by conducting regular software and hardware updates.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Implemented data backup solutions to protect vital company information from potential loss.
- Recovered critical information from data back ups to restore functionality.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Facilitated maintenance team training procedures to align with company standards.
SECA Informatique
Computer Technician
05.2002 - 12.2005
Job overview
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Recovered critical information from data back ups to restore functionality.
- Managed approximately 30 incoming calls, emails per day from customers
INFOSTAR
Computer Technician
12.1999 - 03.2002
Job overview
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
Education
Ecole Supérieure Polytechnique D’AntananarivoAntananarivo, MADAGASCAR
Master of Engineering from Hydraulic
08.1998
Collège Saint MichelAmparibe, Antananarivo, MADAGASCAR
Baccalaureate from Scientific
08.1992
Skills
- Computer Assembly, Desktop and laptop installations
- Computer Troubleshooting, Installation and Repair
- Software Installation, Hardware Installation
- System Upgrades, Software Applications
- Device configuration
- Hardware and software installation
- Hardware Repair, Printers and Peripherals Installation
- Technical Support, Operating System Expertise
- Performance Optimization, Virus Removal
- Network component installations and configuration
- Installation Management, Wireless Networking
- Preventive Maintenance, Peripheral Repair
- Computer imaging, System Backup
- Network Administration
- Network Operating Systems
- Operating system testing
- Valid Driver's License
- VoIP Applications
- Data Recovery
- Advanced troubleshooting
- Peripheral device installation
- Computer configurations
- Cable pulling
- Settings configuration
- Software configuration
- Operating system management
- Application installations
- System Administration
- Peripheral maintenance
- Help desk assistance
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with team of USAID in Madagascar in the development of Mikolo Project, Management Sciences for Health .
- Resolved product issue through consumer testing.
Languages
French
Professional Working
English
Professional Working
Certification
- Forklift Certification
- Category 5 Driver's License
Interests
- I like trying new recipes and food trends.
- Outdoor Recreation
- Martial Arts
- Hiking
- Swimming
- Learning new cooking techniques and expanding my culinary skills.
- Cooking
- Playing Sports
- I enjoy cooking for friends and family gatherings.
- Sustainable Tech Innovations
- Adventure Travel
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Computer Technician
MADPLUS Company
01.2006 - 11.2023
Computer Technician
SECA Informatique
05.2002 - 12.2005
Computer Technician
INFOSTAR
12.1999 - 03.2002
Ecole Supérieure Polytechnique D’Antananarivo
Master of Engineering from Hydraulic
Collège Saint Michel
Baccalaureate from Scientific
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