Creative individual with an impressive history in the health care profession. Engaging demeanor to work with people of different cultures and personalities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Activity Aide - Health Support Services
Sienna Senior Living
130 Owen St, Barrie, ON L4M 3H7
01.2022 - Current
Assist and implements activation programs to meet the various physical, emotional, intellectual, social, and spiritual needs of patients as directed by health care professionals
Exposing the abilities of each person living with dementia.
Document daily activities and intake in Cloud-Based EHR Software such as point click care and activity pro for sensitive documentation.
Visit with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
E-commerce Customer Service
Walmart
450 Bayfield St, Barrie, ON L4M 5A2
05.2020 - Current
Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Assisted clients with product questions to facilitate online ordering process.
Answered live online chats to give quick answers and solve problems faster.
Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
Education
Diploma - Recreation And Leisure Services
Georgian College
Georgian College, Barrie, ON
12.2021
Skills
Utilization of Cloud-Based EHR Softwares
Certified in GPA (gentle persuasive approaches)
Certified in GPA (gentle persuasive approaches) Dementia care
Ability to recognize abnormal behaviors and adverse health conditions
Familiarity with rules, regulations and characteristics of various group sports
Certification
Certified in GPA (gentle persuasive approaches)
Gentle Persuasive Approach (GPA) in Dementia Care -May 2022 to Present
HIGH FIVE (Principle of healthy child development) January 2020 to Present
Gentle Persuasive Approach (GPA) in Dementia Care: supporting persons with responsive behaviors.
<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust