Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fenil R Patel

58 Harvest Cres, Barrie,ON

Summary

Creative individual with an impressive history in the health care profession. Engaging demeanor to work with people of different cultures and personalities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Activity Aide - Health Support Services

Sienna Senior Living
01.2022 - Current
  • Assist and implements activation programs to meet the various physical, emotional, intellectual, social, and spiritual needs of patients as directed by health care professionals
  • Exposing the abilities of each person living with dementia.
  • Document daily activities and intake in Cloud-Based EHR Software such as point click care and activity pro for sensitive documentation.
  • Visit with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.

E-commerce Customer Service

Walmart
05.2020 - Current
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Assisted clients with product questions to facilitate online ordering process.
  • Answered live online chats to give quick answers and solve problems faster.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.

Education

Diploma - Recreation And Leisure Services

Georgian College
Georgian College, Barrie, ON
12.2021

Skills

  • Utilization of Cloud-Based EHR Softwares
  • Certified in GPA (gentle persuasive approaches)
  • Certified in GPA (gentle persuasive approaches) Dementia care
  • Ability to recognize abnormal behaviors and adverse health conditions
  • Familiarity with rules, regulations and characteristics of various group sports

Certification

  • Certified in GPA (gentle persuasive approaches)
  • Gentle Persuasive Approach (GPA) in Dementia Care -May 2022 to Present
  • HIGH FIVE (Principle of healthy child development) January 2020 to Present
  • Gentle Persuasive Approach (GPA) in Dementia Care: supporting persons with responsive behaviors.
  • Standard First Aid CPR/AED - December 2021

Timeline

Activity Aide - Health Support Services

Sienna Senior Living
01.2022 - Current

E-commerce Customer Service

Walmart
05.2020 - Current

Diploma - Recreation And Leisure Services

Georgian College

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Fenil R Patel