Fenil Patel
Peterborough,ON
Summary
Proven leader in customer service management at Relish Store, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through effective team leadership and innovative solutions. Excelled in fostering customer loyalty and enhancing team collaboration, demonstrating exceptional time management and customer relations skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Relish Store
02.2021 - 03.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Intern
Software Development With ASP.NET, Akavn Solutech
12.2021 - 04.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Sales Associate
Shivam Enterprises
11.2019 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Postgraduate Certificate - Wireless Information Networking
Fleming College
Peterborough, ON04.2025
Bachelor of Science - Computer Application
MB Patel Science College
Anand, India04.2022
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Cash Handling
- Team Leadership
Languages
English
Professional Working
Gujarati
Native or Bilingual
Hindi
Full Professional
Timeline
Intern
Software Development With ASP.NET, Akavn Solutech
12.2021 - 04.2022
Customer Service Manager
Relish Store
02.2021 - 03.2023
Sales Associate
Shivam Enterprises
11.2019 - 02.2021
Postgraduate Certificate - Wireless Information Networking
Fleming College
Bachelor of Science - Computer Application
MB Patel Science College
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