Fenil Patel
Lethbridge,AB
Summary
Completed degree with 5 years of work experience. leading team members on-time job completion. Aiming proven knowledge of inventory planning and control, guest retention and assigning tasks, training employees, providing feedback, mediate interpersonal conflicts and implementing company procedures skills to successfully fill the Hospitality and Tourism role at your company. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
SUBWAY®Restaurants
01.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Performing Cash-in procedure, accounting for all forms of things.
- Making monthly employee schedule, order and inventory of the food items and keeping a track of it.
- Restocking items and ensuring it has a sufficient supply through out the shift.
- Checking on promotions, bills and poster and having it changed when require.
Line Cook
Blowers And Grafton
08.2023 - 09.2023
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Health Club Attendant
Shangri-La Hotel
08.2022 - 12.2022
- Enhanced member satisfaction by maintaining cleanliness and organization of the fitness area, locker rooms, and equipment.
- Ensured gym members'' safety by regularly inspecting exercise machines for proper functioning and promptly addressing any issues.
- Assisted in increasing membership retention rates by providing exceptional customer service to all health club attendees.
- Contributed to a welcoming atmosphere by greeting members upon arrival and assisting with check-in processes.
- Collaborated with management to develop and implement promotional strategies for attracting new health club members.
- Managed inventory of supplies, ensuring ample stock levels for towels, cleaning products, and other essential items.
- Improved overall efficiency by effectively coordinating guest services staff schedules according to peak times and anticipated needs.
- Implemented best practices related to hygiene standards established during Covid-19 pandemic situation.
- Managed Health Club desk by answering phones, scheduling appointments and greeting guests.
- Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Areas of Working: Health Club, Ginger Bar, Pool and area, Change and locker rooms, Gym, Yoga room, Spa, Sauna and Steam rooms.
Host
Boston Pizza Restaurant
10.2021 - 10.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Supported servers with food running, with keeping dining area ready for every guest.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Hardware Sales Associate
The Home Depot Inc
11.2020 - 03.2021
- Increased hardware sales by providing exceptional customer service and demonstrating product features.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Improved store organization with strategic merchandise placement, making it easier for customers to find desired items.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Handled returns and exchanges professionally, maintaining customer loyalty while adhering to store policies.
- Assisted with merchandising initiatives such as planogram execution and inventory counts to optimize product visibility and availability.
Lot Attendant
The Home Depot Inc
02.2020 - 10.2020
- Improved customer satisfaction by providing timely assistance in the parking lot and store entrances.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Maintained a clean, organized lot area to enhance safety and efficiency.
- Conducted daily inspections of shopping carts, addressing any necessary repairs or replacements.
- Facilitated smooth traffic flow in the parking lot by directing vehicles and assisting with cart retrieval.
Night Crew Associate
The Home Depot Inc
02.2019 - 02.2020
- Improved store efficiency by restocking shelves and organizing merchandise during non-peak hours.
- Enhanced customer satisfaction with timely and accurate inventory management, ensuring product availability.
- Maintained a clean and safe store environment by performing routine cleaning tasks and following safety protocols.
- Contributed to team success by collaborating with fellow associates on various tasks, including unloading trucks and stocking shelves.
Education
Bachelor of Hospitality And Tourism Management - Hospitality Management
Acsenda School of Management
Vancouver, BC07.2022
Primary And Secondary School -
Saint Joseph's High School
Gujarat, India04.2018
Skills
- Inventory Control
- Strategic Planning
- Process Improvement
- Staff Management
- Schedule Development
- Training and Mentoring
- Effective Communication
- Critical Thinking
- Organizational Skills
- Customer Service
Certification
- Serving It Right
- Food Safe Level 1 and 2
- Capstone
- Homer Awards from department managers and store manager
Timeline
Line Cook
Blowers And Grafton
08.2023 - 09.2023
Supervisor
SUBWAY®Restaurants
01.2023 - Current
Health Club Attendant
Shangri-La Hotel
08.2022 - 12.2022
Host
Boston Pizza Restaurant
10.2021 - 10.2022
Hardware Sales Associate
The Home Depot Inc
11.2020 - 03.2021
Lot Attendant
The Home Depot Inc
02.2020 - 10.2020
Night Crew Associate
The Home Depot Inc
02.2019 - 02.2020
Bachelor of Hospitality And Tourism Management - Hospitality Management
Acsenda School of Management
Primary And Secondary School -
Saint Joseph's High School
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