Summary
Overview
Work History
Education
Skills
Languages
Certification
Videography, Travelling, and Reading
Timeline
Generic

Fenil Patel

109/57, Queen Street North, Kitchener, N2H 6T7,ON

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Hinai software.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Volunteer

Grand River Hospital
09.2023 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Baker

Tim Hortons
11.2022 - Current
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.

Healthcare Customer Service Representative

Zydus Hospital
12.2019 - 12.2021
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Used Hanai, to schedule appointments.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Handled customer service inquiries in person, via telephone and through email.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.

Apprenticeship Trainee

Apollo Hospitals
03.2018 - 12.2019
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.

Education

Healthcare Administration & Service Management - Medical Administrative Assistant

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12.2023

Skills

  • Volunteer Recruitment
  • Team Collaboration
  • Clerical Support
  • Public Speaking
  • Verbal and Written Communication

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual

Certification

Integrated Accessibility Standards Regulations

Videography, Travelling, and Reading

 I certify that I have complet  training on the:  Required topics for the Customer Service  Standard training,  General Requirements,  Requirements of the Information and  Communications Standard,   Requirements of the Employment Standard,  Requirements of the Design of Public Spaces  Standard,  Requirements of the Transportation Standard,  Ontario Human Rights Code, as it relates t  people with disabilities.  

Timeline

Volunteer

Grand River Hospital
09.2023 - Current

Baker

Tim Hortons
11.2022 - Current

Healthcare Customer Service Representative

Zydus Hospital
12.2019 - 12.2021

Apprenticeship Trainee

Apollo Hospitals
03.2018 - 12.2019

Healthcare Administration & Service Management - Medical Administrative Assistant

Conestoga College Institute of Technology And Advanced Learning

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Fenil Patel