Fenil Pandya
Toronto,ON
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Team Member
Chick-fill-A
05.2023 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Store Associate
Cranstons Convience Store
01.2023 - 04.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Team Member
Bank Of America
05.2022 - 11.2022
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Performed complex financial and budget analyses to determine requirements and justify requested funding.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
Sales Representative
Matrix Meditech
04.2019 - 07.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
PG Certificate - Business Accountancy
York University
Toronto, ON08.2023
BBA - Business Administration
Indus University
Ahmedabad05.2022
Skills
- Health and Safety Standards
- Adaptability and Flexibility
- Serving and Bussing
- Service Minded
- Customer Seating
- Coupon Redemption
- Credit and Cash Transactions
- Policy and Procedure Adherence
Certification
- FInancial and technical analyst Training - 6 Months
Additional Information
I am available Full time as well.
AVAILABLITY:
MON-SUN : 8am to 12am
Timeline
Crew Team Member
Chick-fill-A
05.2023 - Current
Store Associate
Cranstons Convience Store
01.2023 - 04.2023
Team Member
Bank Of America
05.2022 - 11.2022
Sales Representative
Matrix Meditech
04.2019 - 07.2021
PG Certificate - Business Accountancy
York University
BBA - Business Administration
Indus University
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