Python
Fengyi (Betty) Lu, FRM
Financial Services Operations Manager - Pricing/Certified Financial Risk Manager/CFA Level II Candidate
Toronto,Ontario
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Business Operations Unit Manager
International Financial Data Services, IFDS
08.2021 - Current
- Developed and implemented of policies, procedures, and regulations for internal Pricing/Trust Accounting Department. Achieved 0 incidents/material losses in one fiscal year and above 95% satisfactory score.
- Oversight large dollar transactions (over USD$1 million) to custodian banks and prepared periodic reporting to client and Sr. management
- Actively connected with major banks and financial institutions to customize service needs catering to various fund products with strong knowledge of financial markets.
- Synthesized client financial and budgetary information to solve problems and develop alternative solutions with BA managers and applications support.
- Lead and engaged in employee development and feedback for operations unit team.
- Utilized data analytic tools to acquire internal/external resources, make decisions, and expand potential areas of services. Transformed Pricing team from transactional to analytical to provide enhanced business support.
Pricing Team Lead
International Financial Data Services, IFDS
07.2019 - 07.2021
- Identified key areas that could be enhanced and implemented successful process improvements, engaged in application improvement with UAT/IT in support for new client launches. Improved process efficiency by 32%.
- Periodic calls with clients and custodian banks to anticipate market and company needs on NAVs/distributions using pricing strategies of fixed income funds and segregated funds.
- Provided accurate reporting to sr management by defining scope, timelines, potential setbacks, incidents and risk budgeting to our client focused tasks and feedback to internal programs/applications using data analytics tools (Tableau/BI).
- Assisted Sr. Group Managers oversight a team of five associates. Provided training to new employees and prepared knowledge documentations on company Knowledge Base Platform.
Client Operations Specialist
International Financial Data Services (IFDS) - State Street
04.2019 - 08.2019
- Liaised with European/American fixed-income fund clients and internal teams to facilitate client service requirements
- Participated in client onboarding projects using iFast / MTex/ Bloomberg and other system applications, performed price file control, ran and tested day-to-day cycles, executed trade reconciliation and designed reporting structure for new clients.
- Provided insights and expertise in Dealing, trade settlements and dividend related tasks, and executed all trade instructions from standard to complex high dollar (USD 1 million and above) transactions while meeting client service level agreement.
- Managed multiple client inbound/outbound calls and emails, provided resolution to brokers pertaining to account and fund information, issued resolution trade details and review/sign-off of reports
- Provided subject matter expertise to the International team and effective reporting to meet both internal and client requirements and worked with management and clients to enhance or improve reporting needs as required
- Performed analysis on Daily/Monthly/Quarterly data to ensure quality and accuracy of trades
- Assisted in building excel/Access macros for dividend transaction reconciliations, distributions and payments in accordance to fund specifics.
- Interacted with Operations groups, State Street Bank and other custodian banks, as well as clients, broker/dealers to exchange information and resolve problems
- Analyzed reports to capture exceptions; researches and resolves dealing and settlement related issues
- Executed and completed NAV and distribution rate upload or entry for the International clients within the pre-defined client cut-off/schedule.
Bilingual Sr. Account Co-ordinator
International Financial Data Services - State Street
11.2017 - 03.2019
- Delivered a high level of service to clients to both maintain and extend the relationships for International mutual funds client.
- Answered inquiries and addressed, resolved or escalated issues to Dealers, Client and Management to ensure client satisfaction with professionalism.
- Coordinated the distribution of Dealing and Investor Services communications with very high efficiency, and showed high initiative in making improvement recommendations to managment to deliver optimal results.
- High accuracy in processing and quality checking various types of trade tickets.
- Solid statistics analytic skills and proficiency in Excel/ Bloomberg trading platform / Client Communications softwares.
Education
BBA - Management and Finance
University of Toronto
Toronto 09.2011 - 11.2015
Skills
Efficient use of quantitative knowledge and expert consultant
Able to work under high-pressure and fast-paced environments
Quick-learner and committed to continuing education in Finance and relevant fields
Dedicated team player and strong work ethicsDetail-oriented and experienced in leadership and statistical analysis
Client-focused and active listener
Solid knowledge in risk management, pricing strategies and alternative investments products
Multilingual and ability to work in diverse populace
Certification
CFA Level II Candidate
Software
MS Excel - advance & data analytics
BI
Bloomberg Essentials
Timeline
CFA Level II Candidate
08-2024
Certified Financial Risk Manager
02-2024
Business Operations Unit Manager
International Financial Data Services, IFDS
08.2021 - Current
Pricing Team Lead
International Financial Data Services, IFDS
07.2019 - 07.2021
Client Operations Specialist
International Financial Data Services (IFDS) - State Street
04.2019 - 08.2019
Bilingual Sr. Account Co-ordinator
International Financial Data Services - State Street
11.2017 - 03.2019
Completed Canadian Security Course Volume I and II with certification
05-2017
BBA - Management and Finance
University of Toronto
09.2011 - 11.2015