Fengyi Kevin Zhu
Summary
Dedicated customer service professional with extensive experience across diverse roles, including Sales Representative , Customer Service Manager , Restaurant Manager , and Food Service Associate . With proven success in Canadian companies, I bring strong adaptability to local workplace expectations and a quick integration into new teams. Known for delivering exceptional client satisfaction through attentive, personalized service and fostering a welcoming atmosphere. Skilled in managing client needs, resolving issues efficiently, and building lasting relationships, I consistently contribute a customer-focused approach across both high-pressure sales and hospitality settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Anhome New Immigration Service Ltd.
10.2021 - Current
- Provided comprehensive pre-arrival consultation and support, including housing rental arrangements and post-arrival settlement assistance for new immigrants to Canada.
- Supported over 200 families in the past two years, consistently receiving positive feedback for exceptional service quality and client satisfactions.
- Demonstrated expertise in understanding and addressing clients' unique needs related to relocation, integrating empathy with practical solutions.
- Established a reputation for excellence in client relations , fostering long-term trust and reliability within the community.
Restaurant Manager
Sunan's Garden Hotpot
11.2022 - 12.2023
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Sales Representative Team Leader
Red Bard INC.
12.2021 - 05.2022
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conducted door-to-door sales in extreme conditions (temperatures as low as -50°C) with consistent dedication and resilience.
- Achieved notable sales results by developing strong customer rapport and leveraging in-depth product knowledge to address client needs effectively.
Food Service Attendant
Nations Fresh Foods
01.2017 - 10.2020
- Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
- Managed high volume of customer orders, maintaining accuracy and efficiency under pressure.
- Trained new staff members on company policies and procedures.
- Kept register accurate through correct billing, payment processing, and cash management practices.
University Assistant
Beijing Foreign Language University
06.2015 - 10.2015
- Cultivated a dynamic and well-structured classroom environment to promote active learning.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
BBA - Business Administration And Management
Shenyang Open University
Shenyang 09-2020
College Diploma in Tourism Management - Tourism
Mohawk College of Applied Arts And Technology
Hamilton, None07-2019
Certificate - English For Academic Purposes
Mohawk College of Applied Arts And Technology
Hamilton, ON06-2017
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Cash Handling
- Team Building and Leadership
- Conflict resolution techniques
- Positive and Constructive Feedback
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Certification
Travel Industry Council of Ontario Certified Travel Counsellor
Timeline
Restaurant Manager
Sunan's Garden Hotpot
11.2022 - 12.2023
Sales Representative Team Leader
Red Bard INC.
12.2021 - 05.2022
Customer Service Manager
Anhome New Immigration Service Ltd.
10.2021 - Current
Food Service Attendant
Nations Fresh Foods
01.2017 - 10.2020
University Assistant
Beijing Foreign Language University
06.2015 - 10.2015
BBA - Business Administration And Management
Shenyang Open University
College Diploma in Tourism Management - Tourism
Mohawk College of Applied Arts And Technology
Certificate - English For Academic Purposes
Mohawk College of Applied Arts And Technology
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