Overview
Work History
Education
Skills
Timeline
Generic

Fengjiao Xie

Toronto,ON

Overview

7
7
years of professional experience

Work History

Immigration Case Worker

Nirvana Immigration Inc.
07.2023 - Current
  • Prepare and proofread various immigration application documents including but not limited to temporary resident visas, economic immigration, family sponsorship, citizenship and permanent resident cards.
  • Monitor case progress to ensure all applications are completed and submitted within legal deadlines.
  • Maintain regular communication with immigration offices, consulates, and other relevant agencies to address any issues that arise during the case process.
  • Collect and organize personal information and related documents provided by clients, ensuring the completeness and accuracy of materials.

Educational Consultant

Elite Alliance Services Inc.
01.2023 - 04.2023
  • Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped with planning and hosting of marketing events.
  • Assisted in creating written, video and image content for marketing channels.
  • Scheduled social media postings to advertise products and generate site traffic.

Oral Interpreter

Nanjing Grand Theatre
08.2019 - 09.2019
  • Communicate with Chinese and Foreign staff to guarantee smooth going of the show Help the Chinese staff to correctly carry out the tasks Collect actors' performance clothes and send them to the cleaning staff (For Titanic The Musical Tour) Communicate with Chinese and Foreign staff to guarantee smooth going of the show Get familiar with light director' instructions and help the light operator to act correctly
  • Listen to stage director' cue numbers and give out corresponding instructions
  • Boost the cooperation between Chinese staff and foreign Light group to successfully pack up the equipments when the show ends in Nanjing Grand theater

Selling Clerk

Ito Yokato
06.2017 - 08.2017
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.

Education

Bachelor of Arts - English

Nanjing Jinling University
Nanjing, China
06.2020

Master of Professional Education - TESOL

Western University
London, Ontario
07.2022

Skills

  • Immigration inquiries
  • Visa applications
  • Immigration case file strategies
  • Document analysis

Timeline

Immigration Case Worker

Nirvana Immigration Inc.
07.2023 - Current

Educational Consultant

Elite Alliance Services Inc.
01.2023 - 04.2023

Oral Interpreter

Nanjing Grand Theatre
08.2019 - 09.2019

Selling Clerk

Ito Yokato
06.2017 - 08.2017

Bachelor of Arts - English

Nanjing Jinling University

Master of Professional Education - TESOL

Western University

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Fengjiao Xie