FEMINA RAMNANI
Ottawa,ON
Summary
To obtain a challenging position that will enable myself to grow professionally while putting extensive first-hand experience in customer service, management, communications, and fast paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Extendicare Medex
Ottawa, Ontario
06.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing screening process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
Resident Care Assistant
Extendicare Medex
Ottawa, Ontario
03.2021 - 05.2021
- Assisted several patients with handling daily chores and errands by transporting to appointments and purchasing supplies.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Scheduled and accompanied clients to medical appointments.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Customer Service Representative
Real Canadian Superstore
Ottawa, Ontario
08.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to numerous customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contributed to team success by completing jobs quickly and accurately.
- Sought out ways to go above and beyond job requirements.
Education
Diploma Degree: Diploma - Business
Algonquin College
04.2022
Higher Secondary - Commerce
Jay Jalaram School
Godhra 03.2018
Skills
- Customer Service-Oriented
- Records Management
- Administrative Support
- Verbal and Written Communication
- Reliable and Punctual
- Documentation and Reporting
- Computer Proficiency
- Multitasking and Prioritization
- Prioritization and Time Management
- Scheduling and Calendar Management
- Attention to Detail
- Microsoft Office Suite
- Visitor and Customer Relations
- Payment Processing
- Multi-Line Phone Systems
Certification
- Operations Management Foundations, LinkedIn Learning -October 2021
- Introduction to Business Analytics, LinkedIn Learning -October 2021
- Administrative Professional Foundations, LinkedIn Learning -November 2021
Timeline
Front Desk Receptionist
Extendicare Medex
06.2021 - Current
Resident Care Assistant
Extendicare Medex
03.2021 - 05.2021
Customer Service Representative
Real Canadian Superstore
08.2019 - 03.2021
Diploma Degree: Diploma - Business
Algonquin College
Higher Secondary - Commerce
Jay Jalaram School
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