Femina Aheer
Surrey
Summary
Having accumulated over 3 years of experience, I have cultivated expertise in optimizing inter-departmental communication and refining file management systems to elevate operational efficiency. Proficient in the Microsoft Office Suite and possessing exceptional communication skills, I am prepared to introduce a forward-thinking approach to managing customer inquiries and enhancing operational procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
First Nation Education Committee
05.2023 - Current
- Managed appointment scheduling, ensuring efficient flow and minimizing wait times
- Ensuring all enquires are responded to in a polite and professional manner
- Logging incoming/outgoing mails and emails
- Maintaining both verbal and written communication with the clients
Supervisor Of Operations
BCIT
08.2022 - 05.2023
- Company Overview: Best Services
- Building solutions based on client's aspirations generated from understanding the client's pain points and total business
- Providing feedback to product design teams so products can be tailored to clients' needs
- Conducted in-depth market analysis, identifying key trends and opportunities
- Developed data-driven strategies to optimize performance
- Streamlined processes, reduced operational costs, and enhanced team productivity significantly improved bottom-line results
Customer Service Executive
Walmart
10.2021 - 09.2022
- Provided prompt and courteous service to customers via phone, email, and chat
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more
- Delivered continuous training to associates to maximize performance and customer relations skills
Education
Marketing Management(Professional Sales)
British Columbia Institute of Technology
Burnaby, BCSkills
- Microsoft Tools
- Customer service
- Office administration
- Data entry
- Customer and client relations
- Computer proficiency
- Document management
- Calendar management
Certification
Web Designing
Timeline
Administrative Assistant
First Nation Education Committee
05.2023 - Current
Supervisor Of Operations
BCIT
08.2022 - 05.2023
Customer Service Executive
Walmart
10.2021 - 09.2022
Web Designing
Marketing Management(Professional Sales)
British Columbia Institute of Technology
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