Summary
Overview
Work History
Education
Skills
Timeline
Generic

Femi Nelson

Ajax,ON

Summary

Dependable Student Adviser with track record of success supporting students with attention to detail and proactive mindset. Seeks opportunities to ensure quality and currency of Built Environment and Engineering Technology portfolio in the Faculty of Continuing Education. Conscientious, hardworking and excels at multitasking in fast-paced environments. Successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to department's success.

Overview

11
11
years of professional experience

Work History

Student Adviser

Seneca Polytechnic
Toronto, ON
04.2020 - Current
  • Work closely with students to explore potential avenues of study and create individual goals for deepening knowledge in areas of interest.
  • Provide guidance and support to students on academic, career and personal issues.
  • Prepare students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
  • Monitor student progress by discussing educational goals, grades and performance.
  • Conduct one-on-one meetings with students to discuss their educational progress.
  • Direct and participated in recruitment and enrollment activities.
  • Collaborate with faculty members to ensure that student needs were met effectively.
  • Provide guidance on career exploration paths based upon individual aptitudes or interests.
  • Assist in the development of student advising plans and goals.
  • Help staff conduct student orientations and special events.
  • Participate in campus-wide committees related to student services initiatives.
  • Counsel students on how to select appropriate courses for their major program of study.

Chief Officer/Director of Operations

Arnive Cosmetics
Toronto, ON
10.2018 - 07.2023
  • Maximized profits through reducing expenditures and evaluating prices.
  • Complied and exceeded Ministry of Health standards for Cosmetic business requirements.
  • Oversaw administration and planning for successful company in Cosmetic industry.
  • Organized workshops aimed at increasing employee engagement levels.
  • Identified opportunities for process improvements and developed action plans accordingly.
  • Implemented new technologies that improve operations while reducing costs.
  • Built strategic business partnerships by cultivating relationships with employees and experts.
  • Maintained close relationships with vendors and suppliers in order to secure favorable terms.
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
  • Assessed company operations for compliance with safety standards.
  • Analyzed customer feedback in order to identify areas of improvement in services or products offered.
  • Cultivated relationships with key stakeholders to ensure successful business operations.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.

Registration Office Coordinator

Seneca Polytechnic
Toronto, ON
11.2019 - 03.2020
  • Served as a liaison between faculty members and departments in order to resolve any conflicts or discrepancies quickly.
  • Facilitated communication between faculty members, administrators, staff and students regarding academic concerns or issues.
  • Assisted students with accessing individual records and transcripts for diverse needs.
  • Identified areas where improvements could be made in the registration process and worked with management on implementing changes.
  • Developed work schedules according to workloads, covering priority tasks.
  • Collaborated with other departments such as Admissions or Financial Aid when needed.
  • Maintained accurate records of students' academic progress and grades.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Performed data entry tasks related to maintaining a database of enrolled students.
  • Guided employees in handling difficult or complex problems.
  • Recommended solutions related to staffing issues and proposed procedural changes to manager.
  • Delegated work to staff, setting priorities and goals.
  • Provided support to students regarding registration policies and procedures.

Records and Registration Coordinator/Financial Aid Representative

Michener Institute of Education at UHN
Toronto, ON
05.2018 - 11.2019
  • Worked closely with admissions personnel on matters involving incoming students' records.
  • Analyzed existing practices and recommended improvements for streamlining operations.
  • Provided hands-on training and coaching for junior staff on office policies and regulations.
  • Assisted in developing training materials for new staff members on student registration processes.
  • Conducted audits on student records for accuracy and completeness of information.
  • Assisted with the development and implementation of policies, procedures, and regulations related to student registration.
  • Collaborated with academic departments to ensure timely processing of course offerings.
  • Worked with cross-functional teams to achieve goals.
  • Computed balances and totals to support accounting team.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Collaborated with other departments such as Admissions or Financial Aid when needed.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Researched and prepared reports required by management or governmental agencies.
  • Processed tuition payments and financial aid applications.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Provided support to students regarding registration policies and procedures.
  • Supported development and implementation of clear and successful policies, budgets, and procedures for smooth and efficient operations.
  • Managed student records and ensured accuracy of data.
  • Developed strategies for maintaining up-to-date databases for student records management.
  • Provided guidance to staff on day-to-day operations related to registrar functions.
  • Coordinated with faculty to ensure course availability and scheduling.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Reviewed financial aid applications and verified accuracy of information provided by applicants.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Maintained accurate records of all transactions related to student financial assistance activities.
  • Collaborated with university personnel to resolve billing disputes or discrepancies in student accounts.

Registration Adviser

Seneca Polytechnic
Toronto, ON
09.2012 - 05.2018
  • Served as a liaison between faculty members and departments in order to resolve any conflicts or discrepancies quickly.
  • Maintained accurate and complete student records required by laws, district policies and administrative regulations.
  • Assisted students with accessing individual records and transcripts for diverse needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Human Resources Assistant

Ontario College of Pharmacists
Toronto, ON
05.2013 - 08.2013
  • Reviewed resumes submitted by applicants for open positions.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Assisted with planning, organizing and coordinating company events.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Assisted in administering employee benefit programs and worker's compensation plans.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Examined employee files to answer inquiries for assistance with personnel actions.

Education

Master of Education - Higher Education

University of Toronto
Toronto, ON
12-2026

Bachelor of Commerce - Human Resources Management

Seneca Polytechnic
North York, ON
06-2014

Skills

  • Academic Advising
  • Student Support
  • Enrollment Planning
  • Academic Support
  • Class Schedule Preparation
  • Relationship Development
  • Student Registration

Timeline

Student Adviser

Seneca Polytechnic
04.2020 - Current

Registration Office Coordinator

Seneca Polytechnic
11.2019 - 03.2020

Chief Officer/Director of Operations

Arnive Cosmetics
10.2018 - 07.2023

Records and Registration Coordinator/Financial Aid Representative

Michener Institute of Education at UHN
05.2018 - 11.2019

Human Resources Assistant

Ontario College of Pharmacists
05.2013 - 08.2013

Registration Adviser

Seneca Polytechnic
09.2012 - 05.2018

Master of Education - Higher Education

University of Toronto

Bachelor of Commerce - Human Resources Management

Seneca Polytechnic

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Femi Nelson