FEMI AKINTAYO
Regina,Canada
Summary
Dynamic sales professional with proven expertise in customer service and upselling techniques honed at Designer Shoe Warehouse and ELEGANZA SHOPPING MALL. Excelled in client account management and verbal communication, significantly enhancing customer satisfaction and loyalty. Skilled in POS system operation and dispute mediation, consistently achieving and surpassing sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Designer Shoe Warehouse
Regina, SK
08.2022 - 03.2024
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assessed customer needs to provide assistance and information on product features.
- Helped customers find specific products, answered questions and offered product advice.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Sales Representative
ELEGANZA SHOPPING MALL
LEKKI, LAGOS
01.2021 - 03.2022
- Fostered relationships with customers to expand customer base and retain business.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Contacted new and existing customers to outline the benefits of products.
- Posed as models for advertising, artistic creation, and display of goods.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Improved overall customer purchasing experiences to promote steady revenue.
- Used CRM database to track referral and appointment data.
- Reduced process lags by training employees on best practices and protocols.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Greeted and assisted customers to foster positive experiences.
- Maintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
Customer Service Representative
Globacom Limited(GLO)
Lagos, Nigeria
03.2020 - 01.2021
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Skills
- POS System Operation
- Dispute Mediation
- Upselling Techniques
- Time Management
- Order Processing
- Verbal and Written Communication
- Cash Handling
- Store Opening and Closing
- Customer Service
- Customer Needs Assessment
- Client Account Management
- Sales Expertise
- Customer- and Service-Oriented
- Listening Skills
- Verbal/Written Communication
Certification
- Certificate In Business Administration University of Regina - 2023
Timeline
Sales Associate
Designer Shoe Warehouse
08.2022 - 03.2024
Sales Representative
ELEGANZA SHOPPING MALL
01.2021 - 03.2022
Customer Service Representative
Globacom Limited(GLO)
03.2020 - 01.2021
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