Oriyomi Yussuf
Regina,SK
Summary
An intelligent and perceptive Customer service representatives with expertise spanning across customer service, & support service, seeking career goals in an inclusive work environment that offers exceptional learning experiences, robust systems, and networking opportunities within the company and industry. With the aim of contributing excellently to the growth of the organization.
Overview
5
5
years of professional experience
Work History
Customer Service Representatives
Burect
, Canada
02.2024 - 05.2024
- Balance daily transactions
- Attend to client’s inquiry and provide accurate information’s
- Promote the services rendered
- Invoice preparation and transaction processing.
Billings Representatives
TrustBanc Financial Group
03.2021 - 12.2023
- Actively assist customers in locating product, offering pertinent details about product or services and resolving any concerns or complaints
- Respond to inquiries from customers & brokers regarding payment plans and customer receivables
- Interact with customers and brokers to resolve payment issues and negotiate payment terms and billings restrictions
- Ensure customers have a positive experience and maintain smooth operation
- Maintain customer files and update information accurately in the billing system
- Ensure sensitive customer information are safeguard in accordance with the regulatory standards
- Effectively address declined or invalid debit or credit card
- Ensure accurate receipt is produce once payment has been received or confirmed
- Responsible for processing purchase, handling payments and issuing receipts
- Responsible for addressing customer complaints or issues in a courteous and professional manner
- Exhibited excellent customer service, leading to a significant boost in sales
- Invoice preparation and transaction processing
- Handle phone and in-person inquiry
- Responsible for the organization and maintenance of office equipment and filling
- Responsible to keep an updated record of customers interaction, transaction, and inquiry.
Finance Representative
Euphoria 360 Media
02.2019 - 02.2021
- Financial Control & Reporting
- Financial Statement Analysis to provide insights on financial performance
- Participate in budgeting and forecasting
- Reconciliation of transactions to prevent errors
- Reconcile credit card statement and other financial records
- Follow up with clients to ensure satisfaction
- Assist with tax preparation and ensure compliance with the laws
- Assist with general book keeping and journal posting
- Responsible for preparing monthly financial statements
- Performance.
Education
MBA - view
Thompson Rivers University
06.2024
Bsc. - Library and Information Science
Kwara State University
01.2017
Skills
- Communication and interpersonal skill
- Computer Literacy
- Organization skills
- Relationship Management
- Reliability
- Problem Solving
- Teamwork
- Time management
- Quick Learner
- Proficient in MS Skills
- Career summary
Timeline
Customer Service Representatives
Burect
02.2024 - 05.2024
Billings Representatives
TrustBanc Financial Group
03.2021 - 12.2023
Finance Representative
Euphoria 360 Media
02.2019 - 02.2021
MBA - view
Thompson Rivers University
Bsc. - Library and Information Science
Kwara State University
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