Femi Adesiyan
Ajax,Ontario
Summary
Dynamic Customer Liaison Officer with a proven track record at mhs homes, excelling in issue resolution and complaint handling. Adept at enhancing operational efficiency and fostering strong relationships, I leverage CRM software and interpersonal skills to deliver exceptional service and drive process improvements. Committed to achieving results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Liaison Officer
mhs homes
Chatham, england, Kent
04.2024 - 11.2024
- Coordinated operations across multiple organizations to enhance efficiency and streamline processes.
- Drafted reports and correspondence to keep stakeholders informed and facilitate communication.
- Recommended improvements in products, services, and billing methods to minimize future issues.
- Delivered exceptional customer service in a fast-paced call center environment.
- Followed up on unresolved cases promptly from previous shifts to ensure resolution.
- Referred unresolved customer grievances to appropriate departments for thorough investigation.
- Developed professional relationships through meetings with representatives from various organizations.
- Maintained comprehensive knowledge of company products to make effective recommendations.
Service Advisor
nhs
Medway england, Kent
09.2022 - 12.2023
- Coordinated and streamlined operations between multiple organizations to increase efficiency and improve processes.
- Drafted reports and other written correspondence to facilitate communication and keep stakeholders informed.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Followed up promptly on all unresolved cases from previous shifts.
- Referred unresolved customer grievances to designated departments for further investigation.
- Met with professionals from other organizations, agencies, or companies to develop relationships.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Assisted with training and mentoring new team members.
- Logged details of customer service calls in computer system following correct protocols.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Office Data Entry Clerk
fedex
Dartford, england, Kent
02.2021 - 08.2022
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Processed customer orders accurately and in a timely manner.
- Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Analyzed data to identify errors and trends and recommended process improvements.
- Developed and maintained reports and spreadsheets to track data entry progress.
- Provided administrative support to other departments as needed.
- Utilized multiple software programs to manage data entry functions.
- Secured information by completing database backups.
- Uploaded scanned documents to an electronic records management system.
- Verified the accuracy of data entered into the electronic records management system.
- Established and maintained effective working relationships with others.
Education
Certification in certificate - principles of cyber security
ncts
nottingham05.2024
Bachelor of Science (B.S.) - business management and leadership
coventry university
dagenham08.2023
Skills
- Activity planning
- Proficient in [software]
- Incident management
- Customer relationship management
- Time management
- Incident management
- Complaint handling
- CRM software
- Attention to detail
- Interpersonal skills
- Verbal and written communication
- Team collaboration
- Reporting and documentation
- Conflict mediation
References
References available upon request
Timeline
Customer Liaison Officer
mhs homes
04.2024 - 11.2024
Service Advisor
nhs
09.2022 - 12.2023
Office Data Entry Clerk
fedex
02.2021 - 08.2022
Certification in certificate - principles of cyber security
ncts
Bachelor of Science (B.S.) - business management and leadership
coventry university