Felix Ampadu Anokwa
Calgary,Canada
Summary
Accomplished Senior Sales Executive with success converting leads, exceeding quotas and maximizing revenue with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers.
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
19
19
years of professional experience
Work History
Senior Sales Executive
Maersk Ghana Limited
09.2014 - 11.2023
- Prospected leads, scheduled meetings and converted targets into customers at 70% rate.
- Earned Sales Master award for maintaining customer satisfaction ratings and securing 25 high-profit accounts.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
Customer Service Executive
Maersk Ghana Limited
09.2004 - 08.2014
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
Education
Master of Science - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana11.2019
Higher National Diploma - Accounting
Accra Technical University
Accra, Ghana11.2004
Skills
- Managing Budgets
- Sales Expertise
- Client Needs Assessment
- Lead Generation
- Revenue Generation Strategies
- Client Account Management
- Client Relationship Management
- Problem-Solving Techniques
- Cold Calling
- SOP Adherence
- Sales Forecasting
- Sales Presentation
- Team Development
- Persuasive Selling
Accomplishments
- Supervised team of 3 staff members.
- Global Sales Master Award for AP Moller-Maersk Group
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Affiliations
- Rotary International
Timeline
Senior Sales Executive
Maersk Ghana Limited
09.2014 - 11.2023
Customer Service Executive
Maersk Ghana Limited
09.2004 - 08.2014
Master of Science - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology
Higher National Diploma - Accounting
Accra Technical University
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