Felix Zhang
London,Canada
Summary
Enthusiastic and results-driven university student seeking a marketing role to apply expertise in consumer behavior and marketing strategies. Proven skills in communication and negotiation, committed to delivering superior customer service. Innovative in leveraging product knowledge to create solutions that drive customer loyalty and revenue. Skilled in training and mentoring teams, with a talent for engaging effectively across all organizational levels.
Overview
5
5
years of professional experience
Work History
Sales Representative
Harbin Bearing Group Co. Ltd
Guangzhou, China
12.2021 - 09.2023
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained a comprehensive understanding of products, services and competitors to enhance sales presentations
Restaurant Assistant Manager
Sushi Galore
London, Ontario
09.2019 - 11.2021
- Oversaw daily operations and a team of 16 staff, ensuring exceptional customer service and quality standards.
- Developed and implemented promotional campaigns, resulting in a 10% increase in customer traffic.
- Analyzed sales data to adjust inventory and staffing, optimizing operational efficiency.
Food Service Supervisor
D Delicious
London, Ontario
06.2018 - 08.2019
- Supervised team members, scheduled shifts, and maintained inventory levels.
- Initiated customer engagement strategies, enhancing customer satisfaction scores by 15%.
- Assisted in organizing community events to promote brand visibility.
Barista & Cashier
Les Moulins La Fayette
Montreal, Quebec
05.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Education
Bachelor of Management and Organizational Studies - Consumer Behaviour
University of Western Ontario
London, ON04-2025
Ontario Advanced Diploma - Video Game Design And Development
Fanshawe College
London, None04-2019
Skills
- Marketing Skills: Market Research, Consumer Behaviour Analysis, Brand Management, Promotional Campaigns
- Communication: Excellent verbal and written communication, Presentation skills, Bilingual in English and Mandarin
- Technical Proficiencies: MS Office Suite (Word, Excel, PowerPoint), Familiar with marketing analytics tools
- Leadership and Teamwork: Experience in team management, Training and mentoring staff, Collaborative
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Sales Representative
Harbin Bearing Group Co. Ltd
12.2021 - 09.2023
Restaurant Assistant Manager
Sushi Galore
09.2019 - 11.2021
Food Service Supervisor
D Delicious
06.2018 - 08.2019
Barista & Cashier
Les Moulins La Fayette
05.2018 - 08.2018
Bachelor of Management and Organizational Studies - Consumer Behaviour
University of Western Ontario
Ontario Advanced Diploma - Video Game Design And Development
Fanshawe College
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