Felix Xue
Ottawa,ON
Summary
Enhances customer loyalty with friendly and knowledgeable banking support. Excellent communication, relationship-building and problem-solving abilities. Skilled in records management, administration and account handling.
Overview
7
7
years of professional experience
Work History
General Secretary
Ottawa Mandarin Alliance Church
550 Codd's Rd, Ottawa, ON K1K 2G8
04.2023 - Current
- Enhanced church-wide communication by distributing important information and timely updates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to church by copying, faxing, and filing documents.
- Contributed to successful event planning by coordinating such as venue selection, catering services, and visitor invitations.
Assistant Researcher
Goss Gilroy Inc. (GGI)
150 Metcalfe St Suite 900, Ottawa, ON K2P 1P1
01.2023 - 04.2023
- Enhanced research efficiency by streamlining data collection and analysis processes.
- Increased accuracy of experimental results with rigorous quality control measures during sample processing stages.
- Collaborated with multidisciplinary teams to develop innovative research strategies and methodologies.
- Contributed to a positive work environment by actively participating in team meetings and discussions, offering constructive feedback and innovative solutions.
Customer Service Representative
Shelebration Tech Inc.
155 Consumers Rd #1, North York, ON M2J 0A3
05.2022 - 08.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Frontline Customer Service, Internship
Bank Of Communications Linfen Branch
Linfen, China
01.2017 - 01.2020
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Protected client funds with work ethic and reminded clients to beware of fraud when transferring funds.
- Identified customers' needs for investment and promoted financial products as well as the latest promotional offers at the right time.
Education
Master of Arts - Public Administration
University of Ottawa
Ottawa, ON10.2023
Skills
- Customer Service
- Office Administration
- Sales Support
- Strong Work Ethic
- Friendly
- Relationship building and management
- Cash handling expertise
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
General Secretary
Ottawa Mandarin Alliance Church
04.2023 - Current
Assistant Researcher
Goss Gilroy Inc. (GGI)
01.2023 - 04.2023
Customer Service Representative
Shelebration Tech Inc.
05.2022 - 08.2022
Frontline Customer Service, Internship
Bank Of Communications Linfen Branch
01.2017 - 01.2020
Master of Arts - Public Administration
University of Ottawa