Felix Xue
Ottawa,ON
Summary
Enhances customer loyalty with friendly and knowledgeable banking support. Excellent communication, relationship-building and problem-solving abilities. Skilled in records management, administration and account handling.
Overview
7
7
years of professional experience
Work History
General Secretary
Ottawa Mandarin Alliance Church
04.2023 - Current
- Enhanced church-wide communication by distributing important information and timely updates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to church by copying, faxing, and filing documents.
- Contributed to successful event planning by coordinating such as venue selection, catering services, and visitor invitations.
Assistant Researcher
Goss Gilroy Inc. (GGI)
01.2023 - 04.2023
- Enhanced research efficiency by streamlining data collection and analysis processes.
- Increased accuracy of experimental results with rigorous quality control measures during sample processing stages.
- Collaborated with multidisciplinary teams to develop innovative research strategies and methodologies.
- Contributed to a positive work environment by actively participating in team meetings and discussions, offering constructive feedback and innovative solutions.
Customer Service Representative
Shelebration Tech Inc.
05.2022 - 08.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Frontline Customer Service, Internship
Bank Of Communications Linfen Branch
01.2017 - 01.2020
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Protected client funds with work ethic and reminded clients to beware of fraud when transferring funds.
- Identified customers' needs for investment and promoted financial products as well as the latest promotional offers at the right time.
Education
Master of Arts - Public Administration
University of Ottawa
Ottawa, ON10.2023
Skills
- Customer Service
- Office Administration
- Sales Support
- Strong Work Ethic
- Friendly
- Relationship building and management
- Cash handling expertise
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
General Secretary
Ottawa Mandarin Alliance Church
04.2023 - Current
Assistant Researcher
Goss Gilroy Inc. (GGI)
01.2023 - 04.2023
Customer Service Representative
Shelebration Tech Inc.
05.2022 - 08.2022
Frontline Customer Service, Internship
Bank Of Communications Linfen Branch
01.2017 - 01.2020
Master of Arts - Public Administration
University of Ottawa
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