Felix Shum
Summary
Dynamic professional with a proven track record at Eye C Optical, excelling in customer service and HIPAA compliance. Demonstrated strong organizational skills by enhancing office efficiency and managing patient flow. Recognized for problem-solving abilities, ensuring accurate processing of insurance claims and improving client satisfaction through attentive service.
Overview
4
4
years of professional experience
Work History
Children's Party Host
Jungle Adventures
01.2021 - 01.2022
- Streamlined party setup and teardown processes, minimizing downtime between events and maximizing overall efficiency.
- Maximized client satisfaction by anticipating potential challenges during events, proactively addressing them before they became issues.
- Spearheaded improvements to the company''s party packages based on client feedback and market trends, increasing overall competitiveness in the marketplace.
- Managed multiple bookings concurrently without sacrificing quality or attention to detail, demonstrating exceptional organizational and time management skills.
Optical Receptionist
Eye C Optical
01.2022 - 10.2023
- Supported optical sales team by providing product knowledge, offering recommendations, and assisting with inventory management.
- Efficiently processed payments and managed financial transactions, ensuring accuracy in daily accounting tasks.
- Improved office efficiency by accurately maintaining patient records and updating information as needed.
- Assisted patients with insurance claims and provided guidance on coverage details.
Insurance Clerk
AiA
02.2024 - 03.2025
- Responded to inquiries from callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
Education
Associate of Arts - Environmental Design
Seneca College of Applied Arts And Technology
North York, None06-2023
Skills
- HIPAA compliance
- Strong organization
- Patient check-in
- Insurance verification
- Patient flow management
- Order management
- Customer service
- Problem-solving
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Insurance Clerk
AiA
02.2024 - 03.2025
Optical Receptionist
Eye C Optical
01.2022 - 10.2023
Children's Party Host
Jungle Adventures
01.2021 - 01.2022
Associate of Arts - Environmental Design
Seneca College of Applied Arts And Technology
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