Summary
Work History
Education
Skills
Languages
Timeline
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Felix Razon

Los Angeles

Summary

Dynamic professional with a proven track record at Trader Joe's, excelling in customer service and teamwork. Enhanced service speed through process improvements and maintained high standards of cleanliness. Skilled in cash handling and effective communication, consistently achieving high customer satisfaction ratings. Committed to fostering collaborative environments and optimizing operational efficiency.

Work History

Crew Member

Trader Joe's
2012 - 2025
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Operated cash register accurately, handling transactions efficiently.
  • Maintained cleanliness and organization of dining and kitchen areas to uphold health standards.
  • Collaborated with team members to optimize workflow during peak hours.
  • Implemented process improvements that enhanced service speed and quality.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.

Pizza Manager

Lenzini's Pizza
2004 - 2008
  • Supervised daily operations, ensuring high standards of food quality and customer service.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Implemented inventory management systems, reducing waste and optimizing stock levels.
  • Developed promotional strategies to increase customer engagement and sales revenue.
  • Resolved customer complaints effectively, improving overall satisfaction ratings.
  • Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.

Stocker Night Crew

Vons Grocery Store
1992 - 2002
  • Stocked shelves efficiently to enhance product visibility and accessibility.
  • Assisted in inventory management, ensuring accurate stock levels are maintained.
  • Collaborated with team members to organize merchandise displays for promotional events.
  • Operated pallet jacks and forklifts safely for effective stock replenishment.
  • Monitored expiration dates and rotated products to minimize waste and ensure freshness.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Education

Associate of Science - Behavioral Sciences

West Los Angeles College
Culver City, CA
06.2013

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Clear communication
  • Cleaning

Languages

Spanish
Full Professional

Timeline

Crew Member

Trader Joe's
2012 - 2025

Pizza Manager

Lenzini's Pizza
2004 - 2008

Stocker Night Crew

Vons Grocery Store
1992 - 2002

Associate of Science - Behavioral Sciences

West Los Angeles College

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Felix Razon