Felix Nwobi
London,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Bill Gosling Outsourcing
01.2024 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
IT Support Specialist
KPMG Tower
01.2022 - 10.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 1000+ employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Associate of Science - Information Security Management
Fanshawe College of Applied Arts And Technology
London, ON08.2024
Bachelor of Science - Computer Science
Bells University of Technology
Ogun, Nigeria07.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Microsoft Excel
- Client Relations
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Bill Gosling Outsourcing
01.2024 - 02.2024
IT Support Specialist
KPMG Tower
01.2022 - 10.2023
Associate of Science - Information Security Management
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Computer Science
Bells University of Technology
Similar Profiles
TRACIE CRADDOXTRACIE CRADDOX
Human Resources Specialist at Bill Gosling OutsourcingHuman Resources Specialist at Bill Gosling Outsourcing
Aleema bacchusAleema bacchus
Customer Service Representative at Bill Gosling OutsourcingCustomer Service Representative at Bill Gosling Outsourcing
UDAY KR. MEHRAUDAY KR. MEHRA
Client Services Specialist at Bill Gosling OutsourcingClient Services Specialist at Bill Gosling Outsourcing
Mansi BhatiMansi Bhati
Customer Service Representative at Bill Gosling OutsourcingCustomer Service Representative at Bill Gosling Outsourcing
Richelle MitchellRichelle Mitchell
Personal Support Worker at City of London- Dearness Home LTCPersonal Support Worker at City of London- Dearness Home LTC