Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Felix Martinez

Clayton,CA

Summary

Accomplished Master Elite Technician at BMW, recognized for exceptional customer service and meticulous attention to detail. Enhanced shop efficiency and achieved high customer satisfaction through effective troubleshooting and mentoring. Proficient in complex automotive repairs and maintenance, consistently delivering quality workmanship and timely results.

Detail-oriented Master Elite Technician with extensive mechanical knowledge and system troubleshooting skills. Proven track record in improving shop efficiency and mentoring junior technicians to enhance service quality.

Overview

21
21
years of professional experience

Work History

Master Elite Technician

BMW
06.2005 - Current
  • Diagnosed and repaired complex automotive systems to enhance vehicle performance and reliability.
  • Mentored junior technicians, fostering skill development and promoting best practices in vehicle service
  • Improved shop efficiency by maintaining clean workspaces, organized tools, and proper inventory levels of parts and supplies.
  • Collaborated with service advisors to provide accurate estimates for customers, resulting in higher approval rates for repairs.
  • Achieved high ratings from customers for quality workmanship and timely completion of repair jobs.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Education

High School Diploma -

Alhambra High School
Martinez, CA

Certified Master Technician - Technician

BMW Group University

ASE Certified Master Automobile Technician -

ASE Certification

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Mechanical Knowledge
  • Documentation and reporting
  • Equipment maintenance
  • System troubleshooting

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Master Elite Technician

BMW
06.2005 - Current

High School Diploma -

Alhambra High School

Certified Master Technician - Technician

BMW Group University

ASE Certified Master Automobile Technician -

ASE Certification
Felix Martinez