Felix James-Braun
Errington,British Columbia
Summary
Dynamic and confident sales associate with a proven track record at Ocean Liquor Store, excelling in customer service and thriving in a fast paced environment. Strong team player with extra focus put on store displays as well as foster customer loyalty, resulting in increased repeat business. Proficient in cash handling and committed to maximizing revenue through effective upselling strategies and product knowledge.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate and Cashier
Ocean Liquor Store
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Assisted in set-up of in store displays, shelf talkers and sale tags.
- Receive and check products for damages and discrepancies.
Guest Service Agent
Ta Na Mara
05.2023 - 09.2023
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maximized revenue by upselling room upgrades and additional services.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Education
Social Sciences
Vancouver Island University
Nanaimo, BC04-2025
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Goal oriented
- Flexible schedule
Certification
- Serving it Right
- Class 5 BC Drivers License (in good standing)
- CELPIP
Timeline
Sales Associate and Cashier
Ocean Liquor Store
03.2024 - Current
Guest Service Agent
Ta Na Mara
05.2023 - 09.2023
Social Sciences
Vancouver Island University
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