Felix Hidalgo

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Trained and motivated employees to perform daily business functions.

• Improved team efficiency by implementing streamlined painting processes and techniques.
• Coordinated with suppliers to ensure timely delivery of materials, preventing delays in project timelines.
• Developed customized painting plans for clients, tailoring solutions to meet their specific needs and preferences.
• Spearheaded innovative initiatives aimed at improving overall crew efficiency without compromising quality or safety standards.
• Adapted quickly to changing project requirements, reallocating resources as needed to maintain progress toward goals.
• Evaluated employee performance, providing constructive feedback to promote continuous improvement.
• Ensured consistent quality of work by conducting regular inspections and providing feedback to the team.
• Mentored junior painters, fostering professional growth and development within the team.
• Increased client satisfaction by delivering high-quality painting services within established deadlines.
• Established strong relationships with clients, resulting in repeat business and positive referrals.

• Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
• Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
• Assessed employee performance regularly, providing constructive feedback and coaching for improvement as needed.
• Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
• Monitored facility maintenance needs, liaising with external contractors when necessary to keep premises clean, functional, and visually appealing at all times.
• Implementing quality control measures ensured consistent service standards across all aspects of the business during opening hours.
• Ensured adherence to company policies and safety regulations, maintaining a safe working environment for all team members.
• Increased overall efficiency during opening shifts by delegating tasks effectively among the team members.
• Continually reviewed operational procedures in search of areas requiring optimization or streamlining.
• Created detailed reports on daily operations, highlighting areas for improvement and recommending solutions to upper management.
• Implemented cost-saving measures through effective resource management and waste reduction strategies.

Hotel Management Mastery

University of Holguin, Cuba