Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
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Felix Gorlach

Edmonton,Canada

Summary

Driven and adaptable, I am pursuing a Master of Management in Analytics at the University of Alberta, building on a Bachelor of Commerce in International Business. My background spans administrative support, eCommerce operations, and inventory management—areas where I have enhanced efficiency, strengthened accuracy, and enabled informed decision-making. Proficient in Excel and Microsoft Office, with developing expertise in SQL and Power BI, I bring both a commitment to precision and a readiness to solve complex challenges. Fluent in English and Thai, and proficient in Chinese, I navigate diverse cultural and professional settings with ease. I approach every role as an opportunity to learn, contribute, and create lasting value.

Overview

5
5
years of professional experience

Work History

Administrative Assistant (Inventory Control)

Paris Jewellers Head Office
09.2023 - 04.2025
  • Streamline office operations by providing administrative support, handling communications, and keeping filing systems organized for easy access.
  • Improve inventory management by conducting audits, tracking stock levels, and coordinating shipments to ensure smooth supply chain operations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintain office functionality by coordinating with vendors and building management for maintenance, while assisting with various projects as needed.
  • Boost efficiency by managing office supplies, strategically ordering to maintain stock and reduce waste.
  • Support financial processes by helping prepare purchase reports and using analytical skills for better decision-making.
  • Identify workflow issues and implement solutions to increase productivity and streamline office operations.
  • Develop new inventory strategies to optimize stock levels and reduce waste, leading to cost savings.
  • Use data-driven approaches for inventory audits to minimize discrepancies and improve accuracy.
  • Work with vendors and building management to resolve maintenance issues, keeping the office running smoothly.

Ecommerce Specialist

London Drugs
09.2021 - 04.2023
  • Handled order fulfillment processes, including picking, packing, and shipping, ensuring timely and accurate deliveries.
  • Improved the flow of goods by streamlining the receiving process and implementing inventory tracking, reducing discrepancies and optimizing stock levels.
  • Enhanced ecommerce operations by developing creative solutions for shipment processing, reducing turnaround time, and increasing customer satisfaction.
  • Analyzed order patterns to optimize fulfillment processes, resulting in significant efficiency improvements.
  • Collaborated with teams to improve communication across departments and establish best practices for order processing and inventory management.
  • Applied data-driven strategies for inventory control, boosting stock accuracy and reducing discrepancies.

Sales Representative

Abercrombie & Fitch Co.
10.2021 - 01.2023
  • Engaged with customers to understand their needs, effectively sell products, and build long-term relationships.
  • Customized sales presentations to match the preferences of different customers, maximizing engagement and sales potential.
  • Prioritized sales efforts by analyzing dealer volume, focusing on the most impactful opportunities.
  • Managed relationships with existing accounts while actively pursuing new business, planning daily schedules to reach out to sales outlets efficiently.

Shift Lead

Panda Express CA&C
08.2020 - 09.2021
  • Led daily operations as a shift leader, ensuring smooth coordination and compliance with operational standards.
  • Delivered excellent customer service and food preparation, maintaining high standards in a fast-paced environment.
  • Thrived under pressure, effectively managing multiple priorities and deadlines with resilience and adaptability.
  • Utilized critical thinking and decision-making skills to drive positive outcomes in challenging situations.
  • Fostered a team-oriented environment by mentoring new hires and promoting collaboration to improve service quality.
  • Optimized food preparation workflows, enhancing product consistency and reducing waste.
  • Ensured strict adherence to food safety protocols, contributing to consistent customer satisfaction.
  • Analyzed sales trends and customer feedback to suggest menu adjustments, boosting revenue and customer loyalty.

Education

Bachelor of Commerce - International Business

Macewan University
08.2025

MBA - Data Analytics

University of Alberta
Edmonton
08-2026

Skills

  • Effective communication skills
  • Effective time management
  • Attention to detail
  • Adaptability
  • Critical thinking
  • Problem solving
  • Microsoft Excel
  • Leadership skills
  • Self-motivation
  • Teamwork
  • Ability to work under pressure
  • Creativity
  • Reliable
  • Office administration

Accomplishments

  • Dean’s List (2024–25)
  • Dean’s List (2023–24)
  • First Class Standing (2022–23)
  • Multiple Academic Scholarships

LANGUAGES

English (Native)
Native or Bilingual
Thai (Native)
Native or Bilingual
Chinese (Highly proficient)
Limited Working

Timeline

Administrative Assistant (Inventory Control)

Paris Jewellers Head Office
09.2023 - 04.2025

Sales Representative

Abercrombie & Fitch Co.
10.2021 - 01.2023

Ecommerce Specialist

London Drugs
09.2021 - 04.2023

Shift Lead

Panda Express CA&C
08.2020 - 09.2021

Bachelor of Commerce - International Business

Macewan University

MBA - Data Analytics

University of Alberta

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Felix Gorlach