Felix Cepeda
Toronto
Summary
Student to be graduate on March 2025 with foundational knowledge in cybersecurity and hands-on experience gained through academic projects, Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
14
14
years of professional experience
Work History
Valet Manager ,lead Supervisor Event Manager
Gatsby Valet
01.2017 - 02.2023
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Trained service staff on latest policies and procedures.
- Implemented strategies to enable team members to provide quality services to clients.
- Evaluated employee performance in quarterly and annual reviews.
Uber Partner Driver
Uber
01.2015 - 01.2017
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Manager
Riu Hotel
01.2009 - 12.2012
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Herzing College
Ottawa, ON03-2026
High School Diploma -
Herzing College
Montreal, QC09-1991
Skills
- Budgeting and finance
- Employee scheduling
- Scheduling
- Team Building
- Training
- Inventory Management
- Microsoft Word
- Microsoft Outlook
- Maintenance
- Shift Management
- Guest Services
- Logistics
- Strong communication and teamwork skills
- Excellent time management and organizational abilities
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Full Professional
Timeline
Valet Manager ,lead Supervisor Event Manager
Gatsby Valet
01.2017 - 02.2023
Uber Partner Driver
Uber
01.2015 - 01.2017
Manager
Riu Hotel
01.2009 - 12.2012
High School Diploma -
Herzing College
High School Diploma -
Herzing College
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