Felix Bautista
Edmonton,AB
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty through empathetic complaint resolution and effective dispute management at Porter Airlines. Skilled in critical thinking and Microsoft Excel, adept at transforming high-stress situations into positive customer experiences, significantly increasing repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Porter Airlines
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Swissport
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
B.S. Business Management - Management
Ateneo De Manila University
Manila, Philippines 06.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Relationship building
- Problem resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
Languages
English
Full Professional
Filipino
Native or Bilingual
Arabic
Elementary
Spanish
Limited Working
Timeline
Customer Service Representative
Porter Airlines
04.2024 - Current
Customer Service Representative
Swissport
01.2021 - Current
B.S. Business Management - Management
Ateneo De Manila University
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