Felix ADIGBLI
57 Stilecroft Drive, North York,ON
Summary
I am a telecom expert with 13 years’ experience in the Information and Communication Technology industry with 8 years in management position. I am a Strategic thinker that can articulate business as well as technical issues. Committed to excellent customer experience and using it as the foundation for successful delivery. I have expertise in technical Support, Post merger integration, operations management, project management, service delivery management, information security, technology business strategy, and talent development. A highly experienced and motivated professional seeking a challenging position in project management, program management, solution architecture, Service Delivery, Technology Analyst, Business Analyst.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Head, IT Service Delivery
Airtel Ghana LTD | Telecommunication Network
Accra, Ghana
02.2018 - 02.2023
- Lead solution architect for the Airtel and Tigo merger in Ghana
- Lead integration of customer facing nodes including but not limited to Billing systems,
- CRM, Middleware systems, financial systems, mediation system, revenue assurance systems, Mobile Financial system
- Collaborated with cross-functional teams to design and implement solutions
- Provided technical leadership and guidance to team members
- Managed various projects, including a successful post-merger integration project that resulted in an increase in the company's revenue
- Defining and maintaining strategic IT roadmap and plans
- Responsible for IT services and application planning and annual budgeting process
- Responsible for entire life cycle of multiple projects under IT services and needs to show detailed knowledge of processes involved at each stage of project planning, budgeting, resource allocation, risk management, and quality control, as well as methods for resolving issues that can occur throughout
- Deliver End-to-End Solutions for all Business Units requirements
- Performing business analysis activities at the strategic, operational, and organizational level, working closely with Marketing (Consumer), Sales (Go To Market), Customer
- Operation, and Finance in identifying opportunities, creating winning proposals and successfully delivering within budget.
Information Security Officer
Ag, Airtel Ghana LTD
Accra, Ghana
07.2019 - 01.2021
- Telecommunication Network
- Overall responsible for Information Security (IS) program for of AirtelTigo
- Lead implementer for ISO 27001 certification for Airteltigo Money system
- Designed, implemented and maintained security systems and controls.
- Identify, evaluate and report on Information Security risks in a manner that meets risk appetite of Airteltigo, as well as Compliance and Regulatory requirements
- Promoted security awareness among employees and clients to alleviate risks and breaches.
- Manage talent including recruitment, development, training and retention of key staff in accordance with Airtel Tigo's Strategic Plan and Human Resources policies.
- Analyzed system risk to identify and implement appropriate security countermeasures.
Solutions Manager
Millicom Ghana LTD
11.2015 - 01.2018
- Network
- Designed and delivered complex solutions for multiple clients, including information security and billing systems
- Analyzed and defined business requirements, processes and objectives to develop marketing, sales and service delivery enablement assets.
- Conducted technical assessments and analyses of client requirements and provided recommendations
- Monitored technology standards and user requirements to assist proposal, project and deployment launches.
- Deliver End-to-End Solutions for Mobile and Business Support requirements
- Responsible for planning, designing and implementing solutions for business support processes, meeting standards and protocols for data exchange, communications, software and interconnection of information systems
- Define time, costs and quality constraints and then guide development teams and/or supplier to ensure integrity of solution within these constraints and accountable for consistency and delivery of entire solution
- Responsible for preparing appropriate software architecture documentation based on requirements and design elements contained in system specification and ensuring alignment with regional system architecture.
Solutions Architect
Millicom (Gh) Ltd
07.2014 - 11.2015
- Deliver End-to-End Solutions for the local operation
- Responsible for planning, design and implementation of consumer solutions and others
- IT platforms meeting standards and protocols for data exchange, communications, software and interconnection for information systems
- Planned, implemented and integrated updated Billing system projects.
- Led cross-functional teams in systems integration projects.
- Developed and supported implementation of company-wide business solutions.
VAS Planning and Services Delivery Engineer
Millicom (Gh) Ltd
08.2010 - 07.2014
- Telecommunication Network
- Ensure that Value added systems (VAS) platform is operated with a controlled impact on the network and to suggest services modifications to make the operation of VAS more efficient;
- Plan, manage and coordinate all new VAS and IN (Intelligent network) projects and all major VAS and IN network upgrade;
- Ensure that all new projects are delivered on the schedule dates;
- Manage the integration of all new VAS and IN nodes into the existing network;
- Perform all acceptance testing for all new and major VAS and IN network upgrade;
- Output technical implementation plans for commercial and marketing requests and ensures the request are executed and tested on time and the products are as specified;
Education
Master of Science - Information Systems
Northeastern University
04.2023
Master of Business Administration (MBA) -
Kwame Nkrumah University of Science Technology
07.2017
Bachelor of Science - Electrical/Electronic Engineering
Kwame Nkrumah University of Science Technology
05.2009
Skills
- Project management
- Solution Architect
- Software Engineering
- Data Science engineering
- Post-merger integration
- Mobile financial service
- Information security
- Vendor management
- Team management and coaching
- Packet Switch core (SGSN, GGSN, PCEF, PCRF)
- Circuit Switch (HLR, MSC, 2G, 3G, 4G)
- Billing system and VAS (IN, OCS, CBS, SMSC, RBT, USSD)
- JAVA
- Python
Certification
PMI certified Project Management Professional (PMP)
CISCO certified Network Associate (CCNA)
PECEB certified ISO/IEC 27001 Lead Implementer
PECEB certified ISO/IEC 27001 Lead Auditor
Accomplishments
· Successfully implemented eSIM on AirtelTigo network and the first to lunch in Ghana.
· Internally implemented Biometric SIM registration (regulatory requirement) with no vendor involvement for Airteltigo.
· Successfully implemented electronic levy charging (Tax and regulatory requirement) on Airteltigo Money system
· Set up security operation center (SOC) for AirtelTigo
· Lead implementer for ISO27001 certification for Airteltigo Money system
· Led the successful integration of the exAirtel and exTigo BSS system (Mobile money, IN, Billing, VAS and enterprise system.)
· Lead product development team to achieve 99.5% first time right in commercial product development for five consecutive years.
· Appraised outperformer for five times in six consecutive years by my managers.
· Implemented diameter charging for data services which led to the evolution of Tigo data products.
· Design the basics for the Tigo B2B products and provided technical support to B2B team until a permanent solution team was formed. The service includes ISDN service, Bulk SMS solution, dedicated internet, APN service, Manage and host service.
· Project manager for Tigo online charging system (OCS) migration to convergent billing system (CBS).
· Member of the Tigo core modernization project responsible for Packet Switch Core service specification and testing.
· Member of project team for migration from IN to OCS
· Project manager for the migration of the Tigo Packet switch core from GPRS/EDGE to UMTS
References
1. Warren Fletcher
Vice President, Access Networks Rogers Communications, Western Canada
email: Warren.fletcher@rci.Rogers.com
Tel: +1-604-360-2717
2. Prince Sarpong
Chief information officer
Airtel Ghana LTD (Airteltigo)
email: Prince.Sarpong@airteltigo.com.gh
Tel: +233277551482
Timeline
Information Security Officer
Ag, Airtel Ghana LTD
07.2019 - 01.2021
Head, IT Service Delivery
Airtel Ghana LTD | Telecommunication Network
02.2018 - 02.2023
Solutions Manager
Millicom Ghana LTD
11.2015 - 01.2018
Solutions Architect
Millicom (Gh) Ltd
07.2014 - 11.2015
VAS Planning and Services Delivery Engineer
Millicom (Gh) Ltd
08.2010 - 07.2014
Master of Science - Information Systems
Northeastern University
Master of Business Administration (MBA) -
Kwame Nkrumah University of Science Technology
Bachelor of Science - Electrical/Electronic Engineering
Kwame Nkrumah University of Science Technology
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