Felisha Delgado
Fresno
Summary
Highly motivated and results-driven professional with experience in customer service, sales, and operations. Skilled in multitasking, effective communication, and project management. Proficient in utilizing various software programs such as Microsoft Excel, Word, PowerPoint, and AutoCAD, along with experience in financial transactions, contract writing, and team training. Strong organizational and problem-solving abilities, with a commitment to delivering high-quality work and exceptional service. Ready to contribute my skills and experience to a dynamic team.
Overview
20
20
years of professional experience
Work History
Administrative Clerk II
City of Fresno
10.2024 - Current
- Utilized various programs including Beacon, iView, Navaline, Salesforce, Water Dashboard, and Excel to efficiently complete tasks and manage workflows.
- Communicated with customers to address inquiries and provide assistance.
- Inputted and updated customer data and information into multiple systems for accuracy and organization.
Tray Assistant
Saint Agnes Medical Center
05.2023 - 12.2023
- Prepared and arranged food trays for patients, ensuring accuracy according to dietary needs.
- Took patient food orders and confirmed compliance with specific dietary restrictions.
- Stocked patient rooms with additional food items (crackers, jellows, juices) for quick and easy access.
- Cleaned and sanitized all dishes, pots, pans, and silverware used for hospital food service.
Bakery Training Specialist
Panera Bread
09.2016 - 05.2023
- Recruited and onboarded new hires, planned training, developed bakers and certified trainers
- Created schedules each week, along with training plans and promotions, performance reviews
- As the Lead/Senior BTS I oversee my co-BTS from Fresno/Clovis to Bakersfield Area
- Maintaining a clean bakery cafe environment, along with reaching goals of providing Golden Standard product
Baker
Winco Foods
06.2015 - 03.2016
- Packaged and labeled baked goods with accurate descriptions and ingredient information.
- Proofed, baked, and iced bread, pastries, and cookies to company standards.
- Assisted customers with cake orders and bakery product inquiries, providing excellent customer service.
- Maintained cleanliness and organization of the bakery area and equipment to ensure a safe and sanitary work environment.
Afterschool PE/Service Aid
Parcs and Recs-City of Fresno
03.2015 - 02.2016
- Organized and led physical activities for groups of children of varying age groups.
- Developed and implemented daily lesson plans and activities tailored to each grade level.
- Ensured children had designated time to complete any unfinished homework during the program.
Supervisor
Condoors Security Wrought Iron Works
06.2005 - 03.2015
- Developed and maintained client relationships to drive sales and achieve business goals.
- Wrote contracts, prepared bids, and negotiated terms to secure sales.
- Created detailed recipes and ensured accuracy in financial transactions, including collecting cash and checks.
- Managed receipt sorting, filing, and ensured timely payments to suppliers.
- Assisted with product installation, fabrication, and hands-on work in welding, painting, and detailing.
Education
Associate of Arts - Liberal Arts
Fresno City College
Fresno, CA06.2013
High School Diploma -
Clovis East High School
Clovis, CA06-2007
Skills
- Strong communication and interpersonal skills with the ability to engage and build rapport with clients and team members
- Excellent multitasking and organizational abilities, ensuring efficiency in fast-paced environments
- Highly responsible and dependable, with a strong commitment to meeting deadlines and achieving goals
- Experience in recruiting, job training, performance management, and promotions
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for data analysis, document creation, and presentations
- Familiarity with AutoCAD software for design and drafting tasks
- Capable of handling financial transactions, including cash management and processing payments
- Skilled in contract writing, filing, and document management
Timeline
Administrative Clerk II
City of Fresno
10.2024 - Current
Tray Assistant
Saint Agnes Medical Center
05.2023 - 12.2023
Bakery Training Specialist
Panera Bread
09.2016 - 05.2023
Baker
Winco Foods
06.2015 - 03.2016
Afterschool PE/Service Aid
Parcs and Recs-City of Fresno
03.2015 - 02.2016
Supervisor
Condoors Security Wrought Iron Works
06.2005 - 03.2015
Associate of Arts - Liberal Arts
Fresno City College
High School Diploma -
Clovis East High School
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