Felisa Lee Mathews
Summary
Driven and results-focused professional with experience at Cafe Vihar, excelling in customer service and sales expertise. Demonstrated ability to enhance guest experiences and boost sales through effective engagement and multitasking. Proven track record in improving academic performance as an After-School Tutor, showcasing strong work ethic and team collaboration skills. Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Cafe Vihar
Maharashtra, India
07.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Salesperson
Prapitva Business Solutions
Maharashtra, India
01.2022 - 06.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
After-School Tutor
Prem Dan NGO
Maharashtra, India
09.2019 - 02.2020
- Improved students' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Diploma - Chemical Laboratory Technician
Sheridan College
Brampton, ON08.2024
Bachelor of Science - Chemistry
St. Xavier's College
Maharashtra, India04.2022
Skills
- Strong Work Ethic
- Customer service
- Cleanliness standards
- Sales expertise
- Cash Handling
- Guest Engagement
- Team Player
- Warm and Friendly
Languages
English
Hindi
Malayalam
Timeline
Server
Cafe Vihar
07.2022 - 11.2022
Salesperson
Prapitva Business Solutions
01.2022 - 06.2022
After-School Tutor
Prem Dan NGO
09.2019 - 02.2020
Diploma - Chemical Laboratory Technician
Sheridan College
Bachelor of Science - Chemistry
St. Xavier's College