Felipe Zulian Dos Santos
Vancouver,BC
Summary
Collaborative professional with strong interpersonal skills, excelling as a Field Service Rep. at Ricoh, providing essential support across diverse client locations for office services. Previous experience includes a successful role as a CSR at iA Financial Group, guiding clients in managing life insurance policies. Contributed to public health efforts at Empower Clinics, handling customer service at a Covid testing site.
Overview
15
15
years of professional experience
Work History
FSR - Field Support Rep.
Ricoh
Vancouver, BC
11.2022 - Current
- Provide comprehensive field support at diverse client locations, including law firms, insurance offices, and more
- Offer assistance in mailroom, courier, facilities, printing services, catering, event/meeting setup, reception, and stationary supplies refilling/ordering
- Collaborate closely with Ricoh management, employees, and clients, ensuring effective communication and timely responses by monitoring Outlook for requests and maintaining up-to-date logs.
INVENTORY ASSOCIATE
WIS International
Vancouver, BC
04.2022 - Current
- Tracked inventory and perform cycle counts to ensure accuracy in fast-paced shifts, emphasizing speed and precision
- Serve a diverse range of clients, including Pharmacies, Convenience Stores, Supermarkets, Clothing Stores, Warehouses, and more
- Adhere to policies and procedures to meet occupational safety and health standards, with some locations requiring travel, including inventories conducted at Whitehorse - Yukon.
CUSTOMER SERVICE REP. (On Site)
Empower Clinics
Vancouver, BC
04.2022 - 11.2022
- Provided dedicated customer service at a Covid testing site, managing payments, directing clients, and responding to inquiries
- Thrived in a fast-paced environment, attending to approximately a hundred customers on peak days
- Reported daily transactions, closely collaborated with management and peers, and anticipated workload by reviewing scheduled appointments, facilitating walk-ins, and efficiently handling printed results within one hour when necessary.
CUSTOMER SERVICE REP. (Home Office)
IA Financial Group
Vancouver, BC
10.2021 - 04.2022
- Managed customer service inquiries in a call center for an insurance/financial company, assisting clients in updating banking information and policy details, handling an average of ten calls per hour depending on complexity
- Sent emails containing documents and procedures related to life insurance contracts
- Attended weekly meetings with the CSR team and supervisors, handling inbound calls, chats, and emails to facilitate comprehensive customer service.
SALES ASSOCIATE
Dufry Cruise Services, Pullmantur Cruise Line
Miami, FL
09.2016 - 03.2020
- Worked in the Duty Free Shops on a Cruise Ship, in the Jewelry Shop, providing customer assistance in a multicultural environment, conducting sales in English, Spanish, and Portuguese
- All crewmembers underwent training in safety and security procedures to respond effectively in case of emergency
- Managed back stock, reported daily sales, conducted daily inventory of high-end merchandise, and collaborated closely with managers and peers to promote sales events and workshops
- Assisted peers with various tasks, including opening/closing the store and events, setting up sales events, and training new associates on product knowledge.
PRIVATE SOLDIER
Brazilian Air Force
Guaruja, SP
08.2009 - 07.2012
- Completed initial military training before being assigned to work at the Military Hotel
- Collaborated closely with superiors and peers, reporting maintenance needs, managing supplies, and handling guest check-ins at the reception
- Executed various tasks, including breakfast setup, event assistance, and daily upkeep of the pool area and common spaces in the Military Hotel.
Education
Diploma of College Studies - Sales and Marketing
Ilac International College
Vancouver, BC09.2023
Associates Degree - Environmental Management
UNAERP
Guarujá, SP, Brazil07.2012
Skills
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Verbal and Written Communication
- Organizational Skills
- Computer Skills
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
FSR - Field Support Rep.
Ricoh
11.2022 - Current
INVENTORY ASSOCIATE
WIS International
04.2022 - Current
CUSTOMER SERVICE REP. (On Site)
Empower Clinics
04.2022 - 11.2022
CUSTOMER SERVICE REP. (Home Office)
IA Financial Group
10.2021 - 04.2022
SALES ASSOCIATE
Dufry Cruise Services, Pullmantur Cruise Line
09.2016 - 03.2020
PRIVATE SOLDIER
Brazilian Air Force
08.2009 - 07.2012
Diploma of College Studies - Sales and Marketing
Ilac International College
Associates Degree - Environmental Management
UNAERP