Felipe Zulian Dos Santos
Vancouver,BC
Summary
Collaborative professional with strong interpersonal skills, excelling as a Field Service Rep. at Ricoh, providing essential support across diverse client locations for office services. Previous experience includes a successful role as a CSR at iA Financial Group, guiding clients in managing life insurance policies. Contributed to public health efforts at Empower Clinics, handling customer service at a Covid testing site.
Overview
15
15
years of professional experience
Work History
FSR - Field Support Rep.
Ricoh
11.2022 - Current
- Provide comprehensive field support at diverse client locations, including law firms, insurance offices, and more
- Offer assistance in mailroom, courier, facilities, printing services, catering, event/meeting setup, reception, and stationary supplies refilling/ordering
- Collaborate closely with Ricoh management, employees, and clients, ensuring effective communication and timely responses by monitoring Outlook for requests and maintaining up-to-date logs.
INVENTORY ASSOCIATE
WIS International
04.2022 - Current
- Tracked inventory and perform cycle counts to ensure accuracy in fast-paced shifts, emphasizing speed and precision
- Serve a diverse range of clients, including Pharmacies, Convenience Stores, Supermarkets, Clothing Stores, Warehouses, and more
- Adhere to policies and procedures to meet occupational safety and health standards, with some locations requiring travel, including inventories conducted at Whitehorse - Yukon.
CUSTOMER SERVICE REP. (On Site)
Empower Clinics
04.2022 - 11.2022
- Provided dedicated customer service at a Covid testing site, managing payments, directing clients, and responding to inquiries
- Thrived in a fast-paced environment, attending to approximately a hundred customers on peak days
- Reported daily transactions, closely collaborated with management and peers, and anticipated workload by reviewing scheduled appointments, facilitating walk-ins, and efficiently handling printed results within one hour when necessary.
CUSTOMER SERVICE REP. (Home Office)
IA Financial Group
10.2021 - 04.2022
- Managed customer service inquiries in a call center for an insurance/financial company, assisting clients in updating banking information and policy details, handling an average of ten calls per hour depending on complexity
- Sent emails containing documents and procedures related to life insurance contracts
- Attended weekly meetings with the CSR team and supervisors, handling inbound calls, chats, and emails to facilitate comprehensive customer service.
SALES ASSOCIATE
Dufry Cruise Services, Pullmantur Cruise Line
09.2016 - 03.2020
- Worked in the Duty Free Shops on a Cruise Ship, in the Jewelry Shop, providing customer assistance in a multicultural environment, conducting sales in English, Spanish, and Portuguese
- All crewmembers underwent training in safety and security procedures to respond effectively in case of emergency
- Managed back stock, reported daily sales, conducted daily inventory of high-end merchandise, and collaborated closely with managers and peers to promote sales events and workshops
- Assisted peers with various tasks, including opening/closing the store and events, setting up sales events, and training new associates on product knowledge.
PRIVATE SOLDIER
Brazilian Air Force
08.2009 - 07.2012
- Completed initial military training before being assigned to work at the Military Hotel
- Collaborated closely with superiors and peers, reporting maintenance needs, managing supplies, and handling guest check-ins at the reception
- Executed various tasks, including breakfast setup, event assistance, and daily upkeep of the pool area and common spaces in the Military Hotel.
Education
Diploma of College Studies - Sales and Marketing
Ilac International College
Vancouver, BC09.2023
Associates Degree - Environmental Management
UNAERP
Guarujá, SP, Brazil07.2012
Skills
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Verbal and Written Communication
- Organizational Skills
- Computer Skills
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
FSR - Field Support Rep.
Ricoh
11.2022 - Current
INVENTORY ASSOCIATE
WIS International
04.2022 - Current
CUSTOMER SERVICE REP. (On Site)
Empower Clinics
04.2022 - 11.2022
CUSTOMER SERVICE REP. (Home Office)
IA Financial Group
10.2021 - 04.2022
SALES ASSOCIATE
Dufry Cruise Services, Pullmantur Cruise Line
09.2016 - 03.2020
PRIVATE SOLDIER
Brazilian Air Force
08.2009 - 07.2012
Diploma of College Studies - Sales and Marketing
Ilac International College
Associates Degree - Environmental Management
UNAERP
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