Open To Work
Felipe Wallauer
Toronto,ON
Work Preference
Summary
Detail-oriented and analytical professional with experience in operations, logistics coordination, and systems support. Proven ability to manage workflows, optimize processes, and support cross-functional teams in fast-paced environments. Strong background in problem-solving, data analysis, and customer service, with a focus on improving efficiency and ensuring smooth operational execution. Seeking a Supply Chain entry-level role to apply operational and analytical skills.
Overview
6
6
years of professional experience
Work History
Conference Porter
Compass Group Management
Toronto, ON
10.2025 - Current
- Coordinated the setup and turnover of 8–12 conference rooms daily, managing the flow and arrangement of furniture and audiovisual equipment to ensure on-time readiness for scheduled events.
- Collaborated with event coordinators, facilities, and AV teams to streamline setup processes, helping reduce room turnaround time by 15–20% during high-demand periods.
- Managed multiple concurrent setup requests (5–8 at a time) by prioritizing tasks based on schedules and client needs, maintaining consistent workflow and preventing delays.
- Responded to last-minute changes and urgent requests within 5–10 minutes, minimizing disruptions and supporting 99% on-time event starts.
- Monitored and organized inventory of equipment and supplies, ensuring zero shortages during events and improving overall resource availability.
- Maintained efficient and organized event spaces, supporting quick turnovers and enabling back-to-back bookings with minimal downtime.
- Delivered professional, service-oriented support to 50+ clients and staff weekly, contributing to high customer satisfaction and repeat business.
Front of House Staff Member
RED Staff
Toronto, ON
06.2024 - Current
- Coordinated event setup and teardown for 400+ events, managing tables, equipment, and materials to ensure timely and efficient operations.
- Assisted in coordinating vendor activities and supply deliveries, ensuring all materials arrived on time and supporting 100% on-schedule event execution.
- Monitored event operations and attendee flow, identifying and resolving issues quickly to maintain smooth operations and minimize disruptions.
- Provided real-time feedback to event organizers on logistics, staffing, and execution, contributing to continuous process improvements across multiple events.
- Managed and organized event spaces, maintaining cleanliness and order to support efficient workflows and professional standards.
- Supported conference room setup, including audiovisual equipment, ensuring reliable functionality for meetings and presentations.
- Coordinated valet and parking logistics during high-volume events (1000+ attendees), optimizing traffic flow and reducing congestion.
- Assisted guests with directions and service needs, contributing to a positive experience while maintaining operational efficiency.
- Handled post-event breakdown and equipment storage, ensuring proper asset management and readiness for future use.
IT Systems Auxiliary
ILSC Education Group
Toronto, ON
09.2024 - 01.2026
- Supported daily system operations across internal platforms, contributing to the smooth execution of workflows impacting 100+ users across departments.
- Analyzed workflows and system processes to identify inefficiencies, helping improve operational performance and reduce process delays by 20–25%.
- Assisted in implementing process improvements and system enhancements, increasing overall organizational efficiency and reducing manual workload by 30%.
- Monitored system performance and resolved recurring issues, contributing to improved system reliability and minimizing downtime by 12%.
- Participated in system updates and maintenance, ensuring minimal disruption to operations and consistent system availability during peak usage.
- Provided technical support and troubleshooting for 35–50 tickets per week, resolving issues quickly and maintaining high user satisfaction.
- Ensured compliance with IT policies, security standards, and best practices, contributing to a secure and well-governed systems environment.
Customer Support Specialist
Syonet CRM
09.2020 - 06.2024
- Managed 200+ support tickets per month across multiple channels (email, phone, chat), ensuring timely resolution and maintaining high customer satisfaction levels.
- Diagnosed and resolved system issues such as slowdowns and crashes, reducing downtime and improving system performance for 600+ of active users.
- Recognized for contributing to the team achieving the highest ticket volume handled in company history (2023) while maintaining service quality standards.
- Monitored server health (disk space, RAM, processes), proactively identifying issues and contributing to more stable and reliable system operations.
- Coordinated integration setups with major platforms and partners (e.g., CRM integrations, marketing tools, and automotive clients), supporting seamless data flow and operational efficiency.
- Collaborated with development teams using GitHub to log, track, and follow up on system issues, improving issue resolution time and cross-functional communication.
- Utilized CRM and ticketing systems (Jira, Movidesk, Zendesk) to manage customer interactions and maintain accurate records, enhancing workflow organization and response efficiency.
- Analyzed customer data and recurring issues to identify trends, supporting data-driven decisions and contributing to process improvements and service optimization.
- Maintained detailed customer databases, ensuring accurate data management and supporting operational visibility across teams.
- Delivered consistent, high-quality customer support to a diverse client base, strengthening client relationships and retention.
Education
Post-Graduate Certificate - Supply Chain Management
George Brown College
Toronto12-2026
College Diploma - International Business Management
Greystone College
Toronto, ON11-2025
Bachelor of Arts - International Relations
Universidade LaSalle
12-2023
Skills
- Customer response
- Strong work ethic
- Ensuring customer satisfaction
- Critical thinking
- Customer relationship management (CRM)
- Conflict resolution
- Capacity planning
- ERP systems expertise
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Conference Porter
Compass Group Management
10.2025 - Current
IT Systems Auxiliary
ILSC Education Group
09.2024 - 01.2026
Front of House Staff Member
RED Staff
06.2024 - Current
Customer Support Specialist
Syonet CRM
09.2020 - 06.2024
Post-Graduate Certificate - Supply Chain Management
George Brown College
College Diploma - International Business Management
Greystone College
Bachelor of Arts - International Relations
Universidade LaSalle