FELIPE RIBEIRO
Scarborough,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Aircraft Cleaner
Luxury Shine
Toronto, ON
05.2023 - Current
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Cleaned tray tables and windows and rearranged magazines to be presentable.
- Vacuumed floors and cleaned aircraft's cockpit.
- Removed exterior exhaust stains and washed down aircraft's structural parts.
Safety Coordinator
Piracaba Airport
Piracicaba
03.2021 - 03.2023
- Trained new and current employees on ways to reduce incidents and eliminate hazards.
- Investigated safety incidents and drafted reports detailing results.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Made recommendations to company policies and overall culture to improve worker safety.
Sales Representative
EMS
São Paulo, ON
02.2021 - 03.2023
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
Airport Ramp Agent
Para de Minas Airport
Para De Minas
01.2019 - 12.2021
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Oversaw and managed loading, unloading and security of aircraft cargo.
Sales Representative
Biolab
São Paulo, ON
08.2018 - 01.2021
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
Airport Ramp Agent
Piracaba Airport
Piracicaba
06.2017 - 12.2018
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Oversaw and managed loading, unloading and security of aircraft cargo.
Sales Representative
ACHE
São Paulo, ON
02.2014 - 07.2018
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
License Certificate - Commercial Aviation
Para De Minas Cub
Para De Minas12.2016
MBA - Flight Safety
Anhembi Morumbi
São Paulo12.2015
License Certificate - Private Pilot
Piracicaba Cub
Piracicaba06.2014
BBA - Business Administration
Anhembi Morumbi
São Paulo12.2012
College - Customer Service
Greystone College
Toronto, ONSkills
- Cleaning Equipment Operations
- Aircraft Cockpit Cleaning
- Emergency Response
- Security Protocols
- Flight Navigation
- Operational Awareness
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
Aircraft Cleaner
Luxury Shine
05.2023 - Current
Safety Coordinator
Piracaba Airport
03.2021 - 03.2023
Sales Representative
EMS
02.2021 - 03.2023
Airport Ramp Agent
Para de Minas Airport
01.2019 - 12.2021
Sales Representative
Biolab
08.2018 - 01.2021
Airport Ramp Agent
Piracaba Airport
06.2017 - 12.2018
Sales Representative
ACHE
02.2014 - 07.2018
License Certificate - Commercial Aviation
Para De Minas Cub
MBA - Flight Safety
Anhembi Morumbi
License Certificate - Private Pilot
Piracicaba Cub
BBA - Business Administration
Anhembi Morumbi
College - Customer Service
Greystone College
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