Summary
Overview
Work History
Education
Skills
Timeline
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Felipe Pena

Student
Winnipeg,MB

Summary

My formative years in Colombia provided me with a foundation in skills relevant to the business world. This experience fostered an interest in pursuing a career that combines customer interaction with financial knowledge. As an international student at Red River College, I am currently enrolled in the Applied Accounting program. This program offers a curriculum focused on financial principles, which I believe will be valuable for my future professional goals.

Overview

14
14
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

ParaCanada
01.2024 - 02.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Certificate - Visual Design

European Academy
San Salvador, Salvador
07.2021 - 12.2021

High School Diploma -

Calasanz School
Cucuta, Colombia
01.2007 - 11.2020

Skills

Appointment Scheduling

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Timeline

Customer Service Representative

ParaCanada
01.2024 - 02.2024

Certificate - Visual Design

European Academy
07.2021 - 12.2021

High School Diploma -

Calasanz School
01.2007 - 11.2020

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