Felipe Munoz
West Kelowna,BC
Summary
Skilled in navigating complex technical environments with a solid background as a User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Detail-oriented audiovisual professional aiming to leverage several years of industry experience to bring value to a new role. Equipped with a diverse skill set, including testing, diagnosing, and installing audiovisual cabling and equipment, with relevant experience in setting up, operating, and maintaining audiovisual equipment for diverse types of events.
Strengths include strong technical knowledge, problem-solving skills, ability to work under pressure, and exceptional communication abilities. Have contributed significantly to successful event execution through proactive troubleshooting and efficient coordination with team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Audio Visual Coordinator
UBCO
Kelowna, British Columbia
10.2018 - Current
- Demonstrated expertise in on-site AV troubleshooting by offering prompt solutions to customers, carrying out system diagnostics, primarily focusing on addressing coverage gaps or failure points in order to deliver uninterrupted services.
- Advanced planning and effective quality assurance ensured seamless execution of AV events, such as video calls, video conferences, Town Halls, and province-wide classes.
- Provided user support in troubleshooting issues, escalating as needed, and maintained thorough documentation of problem status along with corresponding resolutions.
- Executed preventive maintenance duties, diagnosed issues, and rectified problems with systems and peripheral devices.
- Deployed new hardware, software, and security updates
- Oversaw the organization's procurement process for equipment, ensuring efficient management of warranties and maintenance agreements.
- Employed detailed procedures to accurately analyze and correct software errors within existing applications.
- Optimized efficiency and effectiveness of AV operations through strategic planning.
- Assisted in delivering seamless live events and video conference support.
- Created and preserved AV records by following specified regulations.
- Ensures relevant professional designations are up-to-date and keeps abreast of the latest IT techniques and tools.
- Monitored integrity of audio-video transmission using Crestron, Biamp, and Dante systems.
- Operated Crestron technology-based rooms and ZOOM rooms technology for effective meetings, classes, and conferences.
Lead Audio Visual Technician
SW
Kelowna, British Columbia
05.2018 - 10.2018
- Performed all tasks related to setting up, operating, and dismantling AV equipment.
- Resolved problems in a timely manner by detecting and tackling technical glitches
- Worked closely with colleagues to create effective audio, video, and lighting configurations based on project specifications.
- Ensured an exceptional customer experience by engaging with clients and responding promptly to their concerns.
- Performed loading and unloading tasks for equipment transportation
- Executed safe transportation with company-owned fleet.
- Operated various types of equipment including forklifts and pallet jacks.
- Assisted with maintaining organized equipment inventory for efficient workflow.
- Ensured proper storage, transportation, and maintenance of equipment.
- Completed all necessary paperwork and data entry efficiently and accurately.
Lead Audio Visual Technician
PSAV
Vancouver, British Columbia
11.2016 - 05.2018
- Provided delivery and supervision for scheduled events, ensuring audio equipment was effectively utilized.
- Proficiently handled the set-up, operation, and dismantling of AV equipment with a focus on Audio Engineering.
- Troubleshot and resolved technical issues promptly.
- Collaborated with internal teams to devise audio, video, and lighting configurations that align with project objectives.
- Incorporated research findings and personal experience in providing input on technical equipment purchases.
- Consistently ensured an unparalleled level of customer satisfaction with first-rate service delivery.
- Enhanced leadership abilities by effectively mentoring and training junior technicians.
- Efficiently loaded and unloaded equipment from trucks and trailers.
- Operated various company vehicles and equipment including forklifts and pallet jacks.
- Assisted in warehouse operations and ensured proper upkeep of video equipment
- Ensured proper storage, transportation, and maintenance of equipment
- Achieved consistent accuracy and timeliness in completing all required documentation and data entry
- Contributed towards ensuring safety at work by adhering to established procedures.
- Contributed to the enhancement of operational procedures.
Education
Biamp Certification - Audio Visual
Biamp
Online08-2024
Dante Certification - Audio Visual
Audinate
Online08-2024
French Second Language - French
Saint Boniface Universitee
Winnipeg, MB03-2017
Audio Visual Engineer - Audio Visual
PAVI
Vancouver, BC05-2009
Sound Egineering - Engineering
Universidad De San Buenaventura
Bogota, Colombia12-2007
Skills
- Crestron, biamp and dante experience
- Adobe Creative Suite
- Graphic design
- Visio and Autocad experience
- Video Production Editing
- Effective Communication
- Effective Resource Allocation
- Strategic Planning and execution for audio visual installation and designs
- Collaborative Decision-Making
- Proficient Task Management
- Commercial and educational Audio-Visual Troubleshooting, installation and management
- working knowledge of commercial grade audio and video systems
- Effective Team Collaboration
- Adaptability
- Video and audio distribution and recording systems trough IP and physical systems
- Detail-Oriented and an aesthetic balanced Approach
- Client Relationship Management
- Collaborative Team Development
- Analytical Thinking
- Technical Assistance Proficiency
- Effective Task Prioritization
- Continuous Improvement
- Self Motivation
- Security surveillance
- Classroom and campus support
- Instructional Design
- Digital Archiving
- Database Administration
- Reliability
- Cabling expertise
- Adaptability and Flexibility
- Equipment Troubleshooting
- Consulting
- Project Management
- Database Management
- Data Entry
- Document Management
- Project Support
- Event Planning and coordination
- Scheduling and calendar management
- Discretion and Confidentiality
- MS Office and teams
- Zoom
- Google Drive
- Friendly, Positive Attitude
Languages
English
Professional
Spanish
Professional
French
Limited
Certification
Dante certified.
Biamp certified.
Affiliations
- Music
- Climbing
- Cooking
- Family
References
References available upon request.
Timeline
Audio Visual Coordinator
UBCO
10.2018 - Current
Lead Audio Visual Technician
SW
05.2018 - 10.2018
Lead Audio Visual Technician
PSAV
11.2016 - 05.2018
Biamp Certification - Audio Visual
Biamp
Dante Certification - Audio Visual
Audinate
French Second Language - French
Saint Boniface Universitee
Audio Visual Engineer - Audio Visual
PAVI
Sound Egineering - Engineering
Universidad De San Buenaventura
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