Felipe Mendes
Winnipeg,MB
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server Trainer
Elements The Restaurant
08.2021 - Current
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Server
Tavern United
06.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Lawyer's Assistant
Pedro Calmon Advogados Associados
10.2018 - 10.2019
- Organized documents to manage paper and electronic filing systems of clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Teacher
Intelecto
06.2015 - 05.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Sales Representative
Mandi
11.2012 - 12.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Stock Assistant
Calvin Klein
01.2010 - 01.2011
- Supported sales team by ensuring timely availability of products on store shelves and display areas.
- Provided backup support during peak times or staffing shortages, demonstrating versatility and adaptability in contributing to various tasks.
Education
Bachelor of Arts - Creative Writing
University of Winnipeg
Winnipeg, MB04.2025
Bachelor of Arts - Teaching Portuguese
Universidade De Brasilia
Brasilia, Brazil12.2018
Skills
- Team Member Training
- New Employee Mentoring
- Revenue Generation
- Customer Service
- Problem-solving
- Case management
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Certification
- SmartChoices - Responsible Service Certification
Timeline
Server
Tavern United
06.2023 - 01.2024
Server Trainer
Elements The Restaurant
08.2021 - Current
Lawyer's Assistant
Pedro Calmon Advogados Associados
10.2018 - 10.2019
Teacher
Intelecto
06.2015 - 05.2016
Sales Representative
Mandi
11.2012 - 12.2013
Stock Assistant
Calvin Klein
01.2010 - 01.2011
Bachelor of Arts - Creative Writing
University of Winnipeg
Bachelor of Arts - Teaching Portuguese
Universidade De Brasilia
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