Laura Plascencia
North Vancouver,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
MPPPM INC
North Vancouver, BC
10.2023 - Current
- Analyzed trends in turnover rates to identify areas needing improvement in the organization's retention strategies
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Manage the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Managed employee records, including benefits packages, payroll information, performance reviews, and disciplinary actions.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR-related documents.
- Assisted in developing policies concerning hiring practices, wage scales, work hours, overtime pay, vacation time, and holidays, in accordance with applicable laws and regulations.
HR Coordinator
Community Builders Group
Vancouver, BC
11.2022 - 09.2023
- Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires.
- Developed employee orientation and training programs for new hires.
- Organized and maintained confidential records for office employee files, health records and protected information.
- Explained human resources policies and procedures to employees.
- Worked with teammates to create human resources departmental strategies and team goals.
HR Assistant
Community Builders Group
Vancouver, British Columbia
11.2022 - 02.2024
- Updated HR databases with employee changes in position, salary, and personal information.
- Worked with the finance department to file receipts and reimbursements.
- Posted job announcements and pre-screened applicants for available positions.
- Conducted employment verification and background investigation to facilitate the hiring process.
- Provided administrative support for HR projects and initiatives.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
Customer Service Representative
London Drugs
Vancouver, BC
11.2019 - 10.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained a high level of professionalism when dealing with difficult customers.
HR Manager
Grupo Mayan Palace
Puerto Vallarta, Mexico
05.2015 - 09.2019
- Overwaw: Recruitment, Onboarding, Benefits & Compensation, Health & Safety, Policies and Protocols, Collective agreements, HRIS, ATS, and HR metrics.
- Created and updated personnel files by entering information in HRIS.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Negotiated agreements and maintained contact with insurance brokers and carriers.
Education
BBA - Human Resources Management
Acsenda School of Management
Vancouver, BC06.2022
BBA - Business Administration
Universidad Del Valle De Atejajac
Mexico12.2007
Skills
- Organization and Efficiency
- Office Equipment Operations
- Positive Attitude and Energetic
- Customer Service-Oriented
- Problem solving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Climate Action Change
- Trauma-Informed Approach
- Harm Reduction
- Critical Incident Stress Management
- Understanding Mental Illness
Timeline
Human Resources Generalist
MPPPM INC
10.2023 - Current
HR Coordinator
Community Builders Group
11.2022 - 09.2023
HR Assistant
Community Builders Group
11.2022 - 02.2024
Customer Service Representative
London Drugs
11.2019 - 10.2021
HR Manager
Grupo Mayan Palace
05.2015 - 09.2019
BBA - Human Resources Management
Acsenda School of Management
BBA - Business Administration
Universidad Del Valle De Atejajac
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