Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Felipe Gaytan

Azusa

Summary

Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.

Overview

4
4
years of professional experience

Work History

Service Advisor

Performance Ford
07.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Service Advisor

Nissan of Duarte
03.2021 - 07.2024
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

Education

Math

Azusa High School
Azusa, CA
06.2015

Skills

  • Customer service
  • Multitasking and organization
  • Vehicle assessment
  • Team player mentality
  • Goal-oriented mindset

Languages

Spanish
Native or Bilingual

Timeline

Service Advisor

Performance Ford
07.2024 - Current

Service Advisor

Nissan of Duarte
03.2021 - 07.2024

Math

Azusa High School

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Felipe Gaytan