Felipe Cepeda
Burnaby,BC
Summary
Dynamic entrepreneur and experienced Hospitality Manager with a proven record at Hotel Rocamar, specializing in operational planning and customer relations. Successfully led initiatives that elevated service standards, resulting in the achievement of ambitious sales targets. Proficient in social media management and online sales, dedicated to cultivating a positive workplace culture while driving revenue growth.
Overview
22
22
years of professional experience
Work History
Entrepeneur
RCBILLIARDSUPPLIERS
Bogota , Cundinamarca
12.2014 - Current
- Designed processes for managing orders, returns, refunds, complaints related to online transactions.
- Set and achieved monthly sales targets, contributing to overall company revenue goals.
- Negotiated product sales and trade-in deals for maximum profit.
Hospitality Manager
Hotel Rocamar
Santa Marta, Magdalena
12.2002 - 11.2024
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Answered guest inquiries regarding hotel offerings and services.
- Evaluated customer feedback to pinpoint service enhancements.
- Oversaw recruiting, interviews and new employee hiring.
- Ensured exceptional standards of customer service.
- Provided outstanding service through strong engagement and adept interpersonal communication.
- Directed staff efforts by prioritizing work assignments and setting clear goals.
- Recommended local area establishments or services to suit guest interests and plans.
- Scheduled regular sessions with management team to discuss operational problems, evaluate objectives, and develop enhancement plans.
- Data analysis conducted to identify customer satisfaction trends and resolve issues.
- Updated housekeeping personnel on rooms ready for maintenance.
Education
Professional - Communications And Media
Sergio Arboleda University
Bogota12-2002
Skills
- Operational planning
- Culture building
- Social media management
- Customer relations
- Entrepreneurial personality
- Goal setting
- Online Sales
- Booking Extranet
Affiliations
- Online Sales
- Business Development
Timeline
Entrepeneur
RCBILLIARDSUPPLIERS
12.2014 - Current
Hospitality Manager
Hotel Rocamar
12.2002 - 11.2024
Professional - Communications And Media
Sergio Arboleda University
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