FELIPE CADENAS
Long Beach
Summary
Dynamic and accomplished hospitality leader with extensive experience managing luxury food and beverage operations within Forbes-rated and Marriott International hotels. Proven success leading high-performing teams, delivering exceptional guest experiences, driving profitability, and maintaining the highest standards of service excellence. Recognized for building strong cultures of accountability, developing future leaders, and executing operational strategies that consistently exceed guest satisfaction and financial objectives. Bilingual in English and Spanish with passion for luxury hospitality, culinary excellence, and innovative restaurant operations.
Overview
6
6
years of professional experience
Work History
General Manager/Director of Restaurants
San Laurel by Jose Andres Conrad Hotels
Los Angeles, CA
10.2022 - 11.2025
- Partner with executive leadership to oversee daily operations of one of Los Angeles' premier luxury dining destinations.
- Drive operational excellence through exceptional guest service, financial performance, and adherence to Forbes luxury service standards.
- Lead, mentor, and develop department leaders and frontline team members through coaching, performance management, and succession planning
- Monitor key performance indicators including guest satisfaction, labor costs, food costa, beverage performance, and operational efficiencies
- Collaborated with culinary, beverage and hotel leadership to execute seasonal menus, promotional events, and elevated dining experiences.
- Foster a culture focused on accountability, teamwork, innovation, and memorable guest experiences.
- Contributed in achieving Four-Star Forbes rating in 2024
Assistant Beverage and Food Operations Manager
Renaissance Hotels
Long Beach, CA
01.2022 - 10.2022
- Directed daily food and beverage operations across multiple outlets while ensuring exceptional service and operational consistency
- Managed staffing, scheduling, labor productivity, and financial performance to achieve departmental goals.
- Developed and coached associates to strengthen service delivery, engagement, and operational performance.
- Collaborated with hotel leadership to improve guest satisfaction scores and maximize revenue opportunities.
- Maintained compliance with Marriott International brand standards and operational procedures.
- Streamlined food inventory management processes to enhance operational efficiency.
- Led cross-functional teams to implement new menu initiatives and seasonal offerings.
Front Desk Manager
Long Beach Marriott
Long Beach, CA
06.2021 - 01.2022
- Manged daily Front Office operations while ensuring exceptional guest arrival and departure experiences.
- Led front desk supervisors and associates, maintaining operational efficiency and high guest satisfaction.
- Coordinated staffing, scheduling, and service recovery initiatives to exceed brand expectations.
- Partnered with hotel departments to create seamless guest experiences throughout the property.
- Trained and mentored front desk staff, fostering a collaborative team environment.
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure timely room availability.
Front End Manager
Ralph’s Grocery
Seal Beach, CA
04.2020 - 06.2021
- Directed front-end operations, staffing, scheduling and customer service for a high-volume retail environment.
- Managed labor budgets and operational efficiency while maintaining exceptional customer satisfaction.
- Ensured compliance with company policies, safety standards, and regulatory requirements.
- Coached and developed team members to improve productivity and service performance.
- Oversaw training programs for new staff, enhancing team performance and service quality.
- Led front-end operations, ensuring optimal customer service and efficient checkout processes.
Education
General Education, Business Management, Theater Arts
San Diego State University
San Diego, CASkills
- Luxury Food & Beverage Operations
- Restaurant Leadership
- Financial & P&L Management
- Guest Experience Excellence
- Team Leadership & Development
- Talent Recruitment & Coaching
- Forbes & Luxury Service Standards
- Revenue Growth Strategies
- Cost & Labor Management
- Wine, Beverage & Cocktail Programs
- Quality Assurance
- Menu Development
- Marketing & Promotions
- Operational Excellence
Timeline
General Manager/Director of Restaurants
San Laurel by Jose Andres Conrad Hotels
10.2022 - 11.2025
Assistant Beverage and Food Operations Manager
Renaissance Hotels
01.2022 - 10.2022
Front Desk Manager
Long Beach Marriott
06.2021 - 01.2022
Front End Manager
Ralph’s Grocery
04.2020 - 06.2021
General Education, Business Management, Theater Arts
San Diego State University